Bilingual Technical Support Analyst, -Hybrid Quebec

Position: Bilingual Technical Support Analyst, Contract-Hybrid Quebec
Bilingual Technical Support Analyst, Contract-Hybrid, Laval, Quebec, Canada   ×  Apply Now
** Company:
** Claims Pro LP - Shared Services  Bilingual Technical Support Analyst, Contract-Hybrid, Laval, Quebec, Canada       We have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated remotely in Laval, Quebec.

** Role Summary
** The main purpose of this role is to help end users migrate over to a new domain but also help maintain company computer software and hardware. Applicants should work well in a fast-paced environment and have proven organizational, prioritization and interpersonal skills.

** Competencies*
* * Outstanding interpersonal skills
* Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation.
* Organizational skills to perform scheduled tasks.
* Exposure to imaging solutions  
* Proven problem-solving skills.
* Detailed oriented
* Works collaboratively with others inside and outside the IT team to achieve goals     
** Responsibilities*
* * Process support requests; maintaining accountability and ownership of incident until resolved
* Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment.
* Install, configure and maintain peripherals and network hardware.
* Document configurations and operating standards and practices.
* Implement and monitor security policies.
* Perform data backup and recovery.
* Perform hardware and software upgrades as required.
* Configure and troubleshoot corporate email (Exchange)
* Occasional evening and weekend work may be required
* Participate in small to medium complexity infrastructure/software projects which may involve multiple team members  
* Communicate project progress to IT stakeholders
* Identify project risks, escalate issues to management, and assist with mitigation steps as required  
* Miscellaneous - other duties as required    
** Requirements*
* * Minimum grade 12 education, with preference given to individuals with post-secondary IT diploma/degree.
* 0-2 years of related industry experience
* Solid understanding of Microsoft Windows 11
* Active Directory user and group administration
* Experience troubleshooting computer hardware
* Experience with email administration (Exchange, O365) an asset
* Experience with VPN software an asset
* BI lingualism is required (fluency in French and English)     We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

** Unsolicited Outreach Statement – Recruitment Agencies
** We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
#Claims Pro      Claims Pro LP - Shared Services Laval Quebec  Share Job Link    Apply Now