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IT Systems Administrator & Infrastructure Support Specialist
Job Description & How to Apply Below
The Role
M1 Composites is seeking a dynamic and motivated IT Systems Administrator & Infrastructure Support Specialist to join our IT team. M1 Composites is a recognized leader in the aerospace industry. We specialize in the engineering, manufacturing, and repair of composite and metallic structures. Our customers include major airlines, military organizations, and manufacturers, and our work directly contributes to aircraft safety and performance.
At M1, the mission comes first: quality, safety, and speed of execution are at the core of everything we do.
You will work closely with the Infrastructure and Cybersecurity teams to ensure the availability, performance, and security of the systems that support our business operations.
Key Responsibilities End-User Support & IT Operations- Provide Tier 1 and Tier 2 technical support to users across the organization
- Troubleshoot and resolve hardware, software, and connectivity issues
- Manage service requests and incidents through the ITSM platform
- Participate in the continuous improvement of IT support processes
- Deliver an efficient and professional end-user experience
- Maintain an accurate inventory of IT assets, including:
- Laptops and desktop computers
- Mobile devices
- Servers
- Printers and IoT devices
- Network equipment
- Ensure inventory data accuracy within IT management systems
- Track equipment assignments and network connectivity records
- Support audit readiness and compliance requirements
- Administer user accounts in Active Directory and Microsoft Entra
- Support Multi-Factor Authentication (MFA) configuration and troubleshooting
- Manage access requests for business applications and vendor portals
- Apply least-privilege principles and security best practices
- Assist with endpoint administration through Microsoft Intune
- Support the deployment of patches, compliance policies, and security configurations
- Support endpoint security operations
- Escalate and document security incidents as required
- Apply cybersecurity best practices in day-to-day activities
- Assist with troubleshooting LAN, Wi-Fi, and network services infrastructure
- Monitor alerts and events using network and infrastructure monitoring tools
- Support the maintenance of Fortinet and Aruba infrastructure environments
- Assist the team in resolving network-related incidents
- Support IT infrastructure improvement projects
- College diploma in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience
- 1 to 3 years of experience in IT support or a service desk environment
- Strong understanding of Windows operating systems and Microsoft 365
- Basic networking knowledge (DNS, DHCP, TCP/IP)
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to work independently and collaboratively within a team environment
- Bilingualism (French and English*)
- This position requires strong proficiency in both spoken and written English. The role involves reading and understanding technical documentation in English on a daily basis, particularly from international organizations, as well as regularly communicating with customers, suppliers, and other international stakeholders.
- Experience with Active Directory, Microsoft Entra , and Microsoft Intune
- Knowledge of cybersecurity concepts including:
- Multi-Factor Authentication (MFA)
- Access Control
- Identity Management
- Endpoint Security
- Familiarity with Aruba and Fortinet networking technologies
- Experience with monitoring tools such as PRTG is considered an asset
- Knowledge of Microsoft Azure cloud environments is considered an asset
- Strong interest in continuous learning and professional development
- Work in a modern, security-focused technology environment
- Daily exposure to Microsoft, Cloud, and Cybersecurity technologies
- Close collaboration with Infrastructure and Cybersecurity teams
- Concrete opportunities for career growth and advancement
- A culture that promotes innovation, learning, and continuous improvement
- Participation in strategic projects that directly contribute to the company’s success
Join a team where your expertise will be valued and your professional development will be a priority.
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