Enterprise Customer Support Expert

Position: Enterprise Customer Support Expert at Clio
Elevate legal technology service with Clio as an Enterprise Customer Support Expert. Leverage your problem-solving skills in a full-time role assisting enterprise clients through diverse support channels.

Clio, a leader in legal AI technology, seeks a dedicated Enterprise Customer Support Expert. In this full-time position, you will manage high-volume requests from enterprise customers across phone, chat, and email. Key responsibilities include diagnosing technical issues, maintaining client records, and offering personalized support to ensure effective use of our solutions.

Key Responsibilities:

• Handle inbound requests from Enterprise customers

• Troubleshoot and diagnose technical product issues

• Serve as trusted advisor to clients and stakeholders

• Capture customer feedback for product improvement

• Contribute to enhancements in service delivery

Requirements:

• 2+ years in customer or technical support role

• Excellent communication and analytical skills

• Proficient in resolving complex issues quickly

• Ability to navigate ambiguity and high-stakes conversations

• Interest in legal tech and customer solutions

Utilize your expertise to support Clio’s enterprise clients and transform their legal practice.