Client Support Specialist

Position: Client Support Specialist at Civix
Elevate your career as a Client Support Specialist with Civix within the Go Grants Business Unit. Focus on troubleshooting and providing client service for critical grants management software.

Civix is seeking a dedicated Client Support Specialist to enhance its Go Grants team. This role requires a strong client-service focus, expertise in software troubleshooting, and a tenacity for detail. You’ll be instrumental in resolving client inquiries, managing technical issues, and collaborating with developers to ensure the software meets client business needs.

Key Responsibilities:

• Foster strong client relationships and trust

• Resolve inquiries through effective communication

• Document client interactions in management systems

• Manage and prioritize open calls as per policies

• Collaborate with teams on software-related issues

Requirements:

• Minimum 5 years in software support or training

• Excellent communication and interpersonal skills

• Strong analytical and problem-solving abilities

• Ability to work independently and with teams

• Eligibility to travel for client training

Become a valued member of Civix by delivering exceptional software support and training clients effectively.