Designer in Digital User Experience

Ville de Laval is the municipal government of Laval, Quebec, the third-largest city in the province. Its Citizen Experience Service and Office of Innovation and Digital Development work to deliver simple, accessible, and effective digital services to residents through the city's transactional web portal.

This is a temporary two-year contract position within the Citizen Experience Service, Division of Innovation and Digital Development. Reporting to an immediate supervisor, you are responsible for designing the digital user experience for the city's citizen transactional portal, covering both existing municipal products and services and new digital transactional services.

• Develop a digital user experience strategy aligned with the City of Laval's strategic vision for digital service delivery.
• Identify, document, and represent user needs for web interfaces, including active participation in web interface specifications.
• Create user journeys, usage scenarios, wireframes, and prototypes to build the digital user experience and gather feedback quickly and frequently.
• Conduct user testing and act as an advocate for citizens' voices to continually improve the digital experience.
• Design, optimize, and simplify user interfaces by balancing citizen needs, organizational requirements, corporate design rules, web accessibility standards, and the capabilities of the technology stack; ensure consistency across developed interfaces.
• Work closely with the IT development team to align design work with web interface integration and support the integration of design and web components.
• Provide leadership in development and integration tasks for the transactional web platform.
• Plan and coordinate the work of internal and external contributors, including web editors, translators, graphic designers, and developer-programmers.
• Contribute to testing, evaluate designs, and make recommendations to improve product quality and the overall digital experience.

• A bachelor's degree in design, industrial design, business administration, marketing, or a relevant field.
• At least 6 years of relevant experience.
• Strong understanding of responsive, user-centric web design, web ergonomics, and complex prototyping involving interaction design, advanced customization, and multiple integrations.
• Relevant experience in the design of transactional web forms, user research, usability testing, and project-based work.
• A portfolio of practical achievements demonstrating talent and leadership in projects.
• Proficiency with Figma and the Material kit React (Material).
• Knowledge of ReactJS, HTML5, CSS3, Web Services, JavaScript, and JSON.
• Proficiency with the Adobe Creative Suite is considered an asset.

The role is based at 1333 boulevard Chomedey, Laval, QC, H7V 1W7. The working mode is hybrid. Hours are 33.75 hours per week, Monday to Friday, 08:30 to 16:30.

The salary is CAD 79,533 - CAD 104,617 per year (Class
6). Benefits include annual vacation (pro-rated to months worked), a defined-benefit pension plan, a work schedule designed to support work-life balance, free on-site parking, and an Employee Assistance Program (EAP).