Manager, Community Resource Database - Editorial Services

Transform Lives.

Build Stronger Communities

Website:

Position Type:
Temporary (12 - 18 months maternity leave contract)

Location:

Canada wide

Final date to receive applications:
October 16, 2026

For over 70 years, Findhelp has been the essentialbridge connecting people to the social, health, and community support theyneed.

• 300,000+ direct connections made viaphone and chat
• 2,000,000+ digital visits across ourweb platforms
• 60,000+ community programs navigated across Manitoba, New Brunswick, Newfoundland &Labrador, Ontario, Saskatchewan, and beyond

We don't justconnect people to help in moments of need, but we turn rich community data into actionable insights that shape public policy and power local planning. When youbuild your career here, you're not just taking a job, you're strengthening thesocial safety net.

• Work with
  
  Purpose:
  
  Direct, tangible impact on real human lives every day.
• Continuous Development: Generous support for skills training, workshops, and career advancement.
• Culture First: A supportive, collaborative culture built on psychological safety,organizational wellness, and shared success.

The mission of the Manager, Community Resource Database
- Editorial Services is to champion and expand the reach, quality, and impact of Findhelp's communityresource directories. Leading a dedicated team of database curators, this role oversees database maintenance, enforces rigorous standards, and stewards key partnerships to ensure quality service delivery.

• A Supportive Team Leader:
  You excel at guiding and mentoring a team, building a collaborative culture focused on growth and clear goals.
• An Organized Operations Manager:
  You align team workflows with organizational goals, using data standards to improve accuracy while balancing competing projects and priorities.
• A Collaborative Partner and Communicator:
  You bridge internal departments and steward strong relationships with external partners and networks.
• Quality-Driven and Values-Led:
  You uphold high standards for editorial work while holding a deep commitment to equity, diversity, and inclusion.

• Team Leadership and Development:
  Lead,mentor, and manage the Editorial team through active work planning, goal setting, performance management, and strategic visioning.
• Policy, Standards and System Integration:
  Analyze, refine, and implement editorial policies and workflows with system solutions (including taxonomy classification, inclusion/exclusioncriteria, and style standard implementation) to maintain quality and drive consistency across databases.
• Opportunity and Partnership Coordination:
  Manage internal and external directory initiatives, coordinating their development and execution to expand directory reach and impact.
• Cross-Departmental
  
  Collaboration:
  
  Partner with the broader leadership team to develop and execute organizational initiatives aligned with Findhelp's core values, strategic priorities, and leadership competencies.
• Other responsibilities as required to meet department and organizational goals.

• Editorial and Quality Control:
  Strong research, writing, and editing skills with keen attention to detail and the ability to assess quality for continuous improvement.
• Database Management:
  In-depth knowledge of database management, standards, best practices, and application with the Information and Referral (I&R) system in Canada.
• Sector Knowledge:
  Knowledge and understanding of community, social and human services field in Canada.
• People Management and Department Leadership:
  Strong capabilities in leading editorial teams, work planning, performance management, goal setting, and driving departmental alignment with broader organizational strategies.
• Understanding of information classification systems, taxonomy and style guides is an asset.
• Language:
  Bilingualism (French and English) is a strong asset.

• 5 years of database content management experience
• 3 years of direct people leadership/management experience
• Sector Background:
  Community, social service, or information and referral (I&R) sector experience required
• Education:
  
  MLIS Degree in Library and Information Science or post-secondary education in a related field or equivalent combination of education and experience
• CRS-DC(Community Resource Specialist
  - Database Curator) InformUSA/AIRScertification an asset

• Salary and Benefits:
  Salary Range -…