Dispatch Supervisor

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Responsible for working with and leading the day-to-day activities of the Dispatch Team to effectively implement transportation services to customers. While also ensuring that all activities are accurately recorded in the company’s transportation management system.

• Schedule:
  Monday to Friday
• Shift timing: 9:00 AM to 5:30 PM (Occasionally Nights and weekends as well)

• Able to lead a team of 4-5 dispatchers and 25+ drivers
• Able to supervise and coach a wide range of personalities.
• Plan, organize routes and prioritize orders to meet customer’s needs, as well as maintain productivity and efficiency levels.
• Work closely with the rest of the operations teams to ensure KPI's are being met.
• Be responsible for the daily schedule, assign routes & equipment to drivers.
• Prepare and send out daily reports and ensure information is accurate.
• Be a problem solver with the ability to think fast with a solutions-based mindset.
• Collaborate with dispatch team, sales team, and customers to facilitate successful and on-time service of pick-ups and deliveries.
• Communicate with drivers to meet deadlines and solve last minute issues to achieve and maintain high level of service with compliance of company’s safety plan, policies, and procedures.
• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.
• Data entry to ensure information accuracy in company’s dispatch system.
• Participate in leadership meetings and provide input & opinions.
• Comply with all employment and health & safety policies and procedures as required.
• Other duties as required.

• Minimum 2 years of supervisory experience in a fast-paced operations environment
• High school diploma
• Strong leadership skills with the ability to motivate, coach and resolve conflicts
• Have a proven track record of holding drivers & direct reports accountable.
• Experience supervising dispatchers and drivers.
• Must have experience in a live dispatching environment.
• Highly organized, quick thinker who can manage time-sensitive decisions in a fast-paced, performance-driven work environment.
• Energetic person who delivers personalized service, works well with diverse personalities, values, and understands company-customer relationship is very important.
• Able to work independently with minimal supervision
• Transportation industry experience required

• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name…