Senior Manager, Commerce

Agency:
Flywheel Job Function:
Consulting Job Subfunction:
Business and Change Consulting

Job Description:

About Flywheel Flywheel’s suite of digital commerce solutions accelerates growth across the world’s leading digital marketplaces for the world’s leading brands. We give clients access to near-real-time performance measurement and help improve sales, share, and profit. With teams across the Americas, Europe, and APAC, we offer a career with real impact, opportunities to grow, and the support you need to do your best work.

We’re looking for a Senior Manager, Commerce to join our growing Client Services team. In this senior client leadership role, you’ll set the strategic direction for key client relationships and lead the teams responsible for delivering eCommerce strategy and execution across retailers and intermediaries. You’ll serve as a trusted advisor to senior client stakeholders, oversee complex, multi-channel engagements, and guide account teams to deliver measurable business growth and consistently excellent service.

This is a hands‑on leadership role for a commercially minded commerce expert who can connect business strategy to execution, develop high‑performing teams, and bring cross‑functional partners together around client outcomes.

• Own the commerce strategy and senior client partnership for a portfolio of accounts, aligning plans across retail and media channels with each client’s business priorities.
• Develop and lead eCommerce strategies that grow sales, share, and profit across platforms such as Amazon, Walmart, and Instacart.
• Advise senior client stakeholders, lead executive‑level business reviews, and translate performance data into clear implications, decisions, and growth recommendations.
• Direct day‑to‑day account leadership and delivery across complex engagements, ensuring plans, budgets, KPIs, and work streams remain aligned and on track.
• Lead, coach, and develop account teams, including managers and junior team members; set clear expectations and strengthen the quality and impact of client deliverables.
• Build strong partnerships across internal teams to connect commerce, retail media, analytics, and other capabilities into integrated client solutions.
• Monitor business performance, campaign effectiveness, budgets, and account health; identify risks early and lead teams toward timely, practical solutions.
• Drive organic growth by uncovering client needs, shaping new opportunities, and presenting the incremental value Flywheel can deliver.
• Bring marketplace developments and broader industry shifts into client plans, turning relevant trends into tailored, actionable recommendations.
• Strengthen team and agency effectiveness through best‑practice sharing, training, operational improvements, and contributions to new business initiatives.
• Travel occasionally, as required by client needs.

• Bachelor’s degree or equivalent experience.
• 7+ years of experience in digital commerce, retail media, or a related field, with strong understanding of both retail and media sides of the business.
• Significant experience leading multiple client relationships or a portfolio of accounts, with a track record of delivering strong business results in a fast‑paced environment.
• Experience leading and developing teams, including coaching managers or other senior contributors, and building a collaborative, accountable team culture.
• Trusted communicator with experience presenting insights, recommendations, and business plans to senior client stakeholders.
• Strong commercial acumen and analytical skills, with the ability to connect performance, budgets, and KPIs to client business outcomes; advanced Excel skills are a plus.
• Excellent communication, presentation, planning,…