Customer Service Coordinator

Position: Customer Service Coordinator )
Every day, our team of enthusiasts makes a difference to residents. The relationship of “human for human” is at the heart of our approach and corporate philosophy. Furthermore, the success experienced by COGIR Immobilier is based on good teamwork between the different departments and on all the people who have joined the company for more than 25 years.
Location Name :
Cogir (Laval)
Location City :
Laval Job Status :
Permanent:
Full Time Job Schedule :
Day time Superior :
Directeur Général Hours per week : 40

Purpose of the position

We are currently looking for a customer service coordinator for our building located in Laval. We have the opportunity waiting for you!
Specifically, your daily life with us will look like :

Coordinate arrivals and departures of tenants

Hand over keys and access chips when new tenants arrive

Carry out housing inspections upon tenant departure

Coordinate lease assignments as well as internal transfers

Closely monitor rent collection

Respond to current customers on pricing and lease terms

Perform business development and develop new marketing strategies with management approval

Issue rental activity reports and proceed with renewal requests, if necessary

Create physical files and enter data into the internal management system (Hopem)

Manage the schedule of tenant meetings and elevator reservations

Update different administrative forms and documents

Interact with clients, suppliers and residents

Transcribe correspondence

Produce required reports

Provide a high level of customer service

Support the general manager in his duties

Perform other related duties

The ideal person has :

Leadership, creativity, organized and ability to work under pressure

Master interpersonal communication and have a customer service attitude

Provide excellent customer service

Business savvy

Be action and result oriented

Required qualifications :

Minimum experience in a coordinator position in the real estate field

Good knowledge of the Hopem management system (an asset)

Bilingualism is an asset

Good knowledge of the sector

What will you be offered :

Salary to be discussed

Cellular provided

Possibility of advancement

Group insurance

Floating days off

Social leave

Employee Assistance Program

Vacation

Schedule adapted to your needs and operations (flexible)

Welcome and integration Program

A welcoming and tight-knit team!

COGIR Real Estate promotes access to equality in employment. Thank you for your interest in COGIR Real Estate, candidates selected for an interview will be contacted as soon as possible.