Guest Experience Lead | Carrefour

Who We Are

Lululemon est une entreprise innovante de vêtements perform ants pour le yoga, la course à pied, l’entraînement et d’autres activités sportives. En établissant des standards élevés en matière de tissus techniques et de design fonctionnel, nous créons des produits et des expériences qui aident les gens à bouger, à croître, à tisser des liens et à se sentir bien. Nous devons notre succès à nos produits innovants, à l’importance que nous accordons à nos magasins, à notre engagement envers notre personnel et aux connexions incroyables que nous établissons dans chaque communauté où nous nous trouvons.

En tant qu’entreprise, nous nous efforçons de créer un changement positif pour construire un avenir sain et prospère. Cela consiste notamment à créer un environnement équitable, inclusif et axé sur la croissance pour notre personnel.

Lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth‑focused environment for our people.

The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in‑store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet each guest’s unique needs. As part of the store leadership team, they drive store performance on the floor through guest experience and team achievement of daily sales or unit targets.

Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in‑store readiness and maintain operational excellence throughout the shift.
• Open and close the store in accordance with opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection, hiring recommendations, onboarding, and training.
• Address team member performance and support ongoing learning and development by providing direct feedback, in‑the‑moment recognition, coaching, demonstrations, and hands‑on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships, engaging with team members, and creating a fun and productive environment.

• Must be legally authorized to work in the country in which the store is located.
• Must have the ability to travel to the assigned store using reliable transportation.

• The work schedule can vary based on store needs.
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
• During peak times, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members.

• 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations).
• Some experience in leading, mentoring, or delegating with others.

• Education:
  
  High school diploma, GED, or equivalent.
• Experience:
  
  1 year of retail/sales…