Agent, Monitoring Center and Support

At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day.

In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let's grow together!

Security

Laval (Distribution Center - 5540 Rue Ernest-Cormier Laval, QC)

Permanent, Full Time (40 hours)

Subject to change depending on operational needs; must be available day, evening and night

From the centralized surveillance center, agents help prevent losses in our network of more than 1,795 stores across Canada, as well as two distribution centers and five service centers. You help ensure the safety of property and people by responding to emergency calls, providing immediate support to operations and our customers (store employees, distribution center employees, and service center employees) by contacting the appropriate emergency services depending on the situation.

• Prepare corporate security or loss prevention incident files (30%);
• Respond to urgent and non-urgent calls (25%);
• Carry out video surveillance for our service centers, distribution center and sites (15%);
• Participate in the development of corporate security or loss prevention plans or programs (10%);
• Work closely with police forces, government agencies and partners (10%);
• Conduct preventive foot patrols at our distribution center and respond to incidents (5%);
• All other related tasks, including administrative duties (5%);

We want you to join our team! Here's what we're looking for:

• High school diploma (required);
• Be a student or have obtained a diploma in a field related to the job (major asset).
• BSP permit (Required) ;

• Minimum of two (2) years' experience in a similar position.
• Experience in loss prevention (major asset);
• Experience as a store employee at Alimentation Couche-Tard (major asset);
• Experience in a call center, remote monitoring center or emergency call management center (asset).

• Knowledge of the Criminal Code and applicable laws;
• Autonomous, able to manage priorities and analytical;
• Proficiency in office automation tools (Suite Office, Outlook, etc.);
• Knowledge of video surveillance systems;
• Ability to work under pressure or in urgent situations.

• Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined above. Specifically, the role requires collaboration with global teams.

At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us:

• Group Insurance Program:
  Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)
• Pension Plan:
  Plan for your future and…