Senior Software Developer – Big Data & Analytics

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
** Role Overview:
** Every insight generated by the Genesys Cloud Analytics platform influences how organizations engage with millions of customers each day. As a Senior Software Developer on the Cloud Analytics team, you will architect and evolve the large-scale distributed data systems that power real-time decision making, operational intelligence, and AI-driven customer experience innovation. You will transform tens of millions of daily events into reliable, high-performance analytical services that support product teams, enterprise customers, and internal stakeholders.

At Genesys, we build technology with empathy and ambition, enabling organizations to deliver meaningful experiences at global scale, and this role directly advances that mission through modern cloud-native engineering.
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* Key Responsibilities:

*** Design and implement highly available, fault tolerant services that enhance the reliability, scalability, and efficiency of the Genesys Cloud Analytics platform
* Build and maintain large-scale batch and streaming data pipelines using AWS EMR and Apache Airflow
* Engineer scalable architecture across the full data lifecycle including ingestion, streaming, structured and unstructured storage, search, and aggregation
* Develop reusable abstractions and self-service tooling that empower engineering teams to rapidly create streaming and batch pipelines
* Deploy, automate, and maintain global AWS infrastructure using infrastructure-as-code and CI/CD best practices
* Translate ambiguous product concepts into well-defined technical requirements and production-grade services
* Review code, mentor peers, and raise the bar for engineering quality and system design
* Troubleshoot complex distributed system issues in production and implement durable, performance-oriented solutions
* Advocate for automation, observability, testability, and maintainability as foundational engineering principles
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* Required Qualifications:

*** Demonstrate strong experience designing and building distributed systems from the ground up
* Develop production-grade software using Java, Python, or similar programming languages
* Architect and operate web-scale data systems within AWS or comparable cloud environments
* Apply deep knowledge of Apache Spark, Hadoop, and Airflow to build and manage reliable data pipelines
* Design microservices and event-driven systems with scalability and resilience as primary objectives
* Implement infrastructure-as-code and automation practices to support repeatable, global SaaS deployments
* Communicate technical concepts clearly within cross-functional engineering teams
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* Preferred Qualifications:

*** Build and optimize analytical storage and query systems using technologies such as Hive, Presto, Druid, Dynamo

DB, Elasticsearch, or Amazon S3
* Implement immutable infrastructure using tools such as Packer and Ansible
* Contribute to platform-level initiatives that support enterprise-scale SaaS environments
* Enable advanced analytics or AI-driven use cases within cloud-native architectures
** Benefits That Support You:
** We invest in your well-being, because when you’re at your best, so are the experiences you create.
* Comprehensive extended group health coverage
* Generous paid time off, including vacation and personal leave
* Retirement savings program with employer RRSP matching up to a prescribed maximum amount
* Family-friendly benefits, including…