Delivery​/Recovery Driver

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Contribute to a high level of customer satisfaction by:

• Reviewing the planned route of delivery and / or pickups and all related documentation; following-up with the Sales Co-ordinator on any issues / concerns / questions in advance of commencing delivery / pick-up route.
• Loading truck for safest and most efficient, timely and accurate, deliveries and pickups.
• Delivering new products to customer locations and assisting customers with product unloading / loading of new and used products
• Picking up defective or other products, including used batteries, as authorized for return to East Penn Canada warehouse.
• Accurately processing all warehouse and shipping paperwork.
• Responding to inquiries of staff and customers for the purpose of providing information and / or direction regarding the status of deliveries

• Ensure compliance with all legislated requirements by:
  • Maintaining familiarity with all legislation / requirements / practices related to the transfer of batteries and battery-related products.
  • Following all applicable rules of the road as per provincial / municipal jurisdiction.
  • Completing and maintaining documentation with regard to bills of lading, dangerous goods, and daily log books.

• Contribute to a safe and efficient work environment at all times by:
  • Following all Company and warehouse policies.
  • Ensuring equipment is in good operating condition by performing daily pre-shift inspections of vehicle and, where applicable, onboard material handling equipment. Servicing (fuel, lubricants, and accessories) and cleaning vehicle as appropriate. Reporting any issues or concerns.
  • Complying with all Company and provincial Health & Safety regulations (safety equipment, forklift operation, TDG, WHMIS, Workers Compensation, etc.).
  • Identifying and reporting all potential hazards / health & safety concerns
  • Actively participating in regularly scheduled cycle and ad hoc inventory counts

• Contributes to a positive team environment by:
  • Willingly sharing work-related knowledge
  • Providing back-up support to other functions (e.g., warehouse, delivery, battery inspection and service) if/when required
  • Maintaining and wearing Company uniform in good order

Education

• High school diploma

Experience

• 3 to 5 years related experience and/or training (i.e. driving commercially, warehouse experience, etc.)
• Prior customer service or health & safety experience / training an asset

Competencies (Technical, Functional and behavioral)

• Good verbal communication skills
• Good organization skills to organize time, route, loading of truck
• Ability to confidently manoeuvre vehicle into small driveways / spaces (e.g. customer dealership lots)
• Ability to work unsupervised (on the road) as well as part of a team
• Ability to calculate estimated weights (e.g. load limits) and to adjust route if/when appropriate.
• Maintains a positive and professional demeanour at all times when dealing with customers and colleagues
• Applies common sense understanding and accuracy to carry out detailed but uninvolved written or verbal instructions
• Reads and uses a map book in locating destinations and planning route (not necessarily relying on GPS)

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license and endorsements, as per provincial requirements, to operate a triple-axle truck over 4,500 kg net weight with airbrakes.
• Clean driving record (driver extract required on request)
• Certificate in dangerous goods, handling and transport (training provided)
• Forklift certificate an asset