Operations Clerk

Operations Clerk

Transdev in Lawrence, Kansas is hiring an Operations Clerk. The Operations Clerk supports the daily functions of the Operations Department by providing administrative, organizational, and coordination assistance to ensure efficient and effective service delivery. This role assists with charter planning, organization, and implementation; supports weekly scheduling processes; and helps manage daily operational concerns. The Operations Clerk is responsible for tracking, researching, and documenting complaints, preparing coaching sheets, and assisting with communication and response to the public when needed.

This position works closely with the operations leadership team and performs additional duties as assigned to support overall operational success and continuity of service.

• Competitive compensation package of minimum $18.75 – Maximum $23.25 hr.

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
• Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

• Assist the Operations team with day-to-day administrative and operational support
• Support charter planning, scheduling, coordination, and execution
• Assist with preparation and maintenance of weekly employee schedules
• Manage and track daily complaints, conduct research, and maintain documentation
• Prepare, organize, and distribute coaching sheets and follow-up materials
• Assist with public inquiries and communication when needed
• Perform additional duties as assigned to support operational efficiency and success

• High school diploma or equivalent required, additional education or training in business, administration, logistics, or a related field preferred.
• Prior experience in operations, administrative support, dispatch, or transportation environment preferred.
• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced setting.
• Excellent written and verbal communication skills, including professional interaction with employees, leadership, and the public.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and ability to quickly learn scheduling or operations software.
• Strong attention to detail, documentation accuracy, and record-keeping abilities.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Problem-solving mindset with the ability to research issues, track outcomes, and support resolution.
• Ability to work independently and as part of a team.
• Flexibility to support varying operational needs, including occasional schedule adjustments if required.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

The essential functions of this position require the ability to:

• Work outside in varying temperature, weather, and humidity conditions; 10% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact

Transdev…