Crop Claim Operations Associate

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

The Crop Division of Great American has been helping generations of farmers take control of their risks since 1915. The Division is also one of a select few private companies authorized by the United States Department of Agriculture Risk Management Agency (USDA RMA) to write MPCI policies. With six regional offices throughout the U.S., the teams provide tremendous expertise in the specific needs of farmers and crops.  

Great American's Crop Division is looking for a Claim Operations Associate to support its Claims department. This position is based out of the Lawrence, KS office. Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely.

Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

• Provides clerical support to Claims department:
  Reviews data and text associated with claims files
• Scans and indexes documents
• May assist with and/or create general correspondence
• May perform mail/file functions
• Utilizes the company system(s) to identify the appropriate recipient of correspondence within or outside the company
• Sorts and distributes mail
• Maintains/purges documents according to record retention guidelines and distributes files/file systems
• May assist Claims department:
  Sets up claims files
• Files correspondence and other material related to the claims records, as directed
• Locates policies
• Obtains coverage information from policies
• Investigates discrepancies in the information gathered
• Enters information into system(s)
• Orders reports
• Updates claims files and maintains, corrects, and/or updates data using office technology
• Prepares and maintains records, registers, and schedules
• Answering phones
• Initial contact for anyone entering office
• Sort/distribute mail
• Print & mail
• Underwriting Urgent forms
• Copy and mail lockbox payments

High school diploma or equivalent experience. Generally, 0 to 2 years of related experience.

• Competitive benefits packages for full-time and part-time employees*
• Medical, dental, and vision coverage
• Wellness plans
• Parental leave
• Adoption assistance
• Tuition reimbursement
• Paid Time Off and paid holidays
• 401(k) plan with company match
• Employee stock purchase plan
• Commuter benefits
• * Excludes seasonal employees and interns.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs.

Great American Insurance Group understands the importance of choosing a financially strong company. We are an organization built for the long term and are committed to giving you that strength. For nearly 150 years, Americans have trusted us to protect them. Our innovative insurance solutions and specialization serves niche marketplaces that we know well. This expertise gives us a successful foundation that spans generations.

You never know where a career in insurance will take you. Whether you are starting your career or are looking for a company to grow your experience, at Great American Insurance Group, you can join our more than 8,500 employees to “Be Here. Be GREAT!”