Card Services Analyst

Overview

The Card Services Analyst provides analytical and reporting support for the organization’s card programs, including debit, credit and gift card portfolios. This role focuses on analyzing portfolio data, maintaining accuracy of customer and cardholder records, and delivering insights that support operational efficiency, compliance, and strategic growth initiatives. The Card Services Analyst must be able to support complex process analysis and quickly identify solutions or mitigations while also applying critical thinking and risk-based analysis skills.

• Develop and maintain recurring reports and dashboards to track card program performance (spend, activation, interchange income, portfolio usage, and account trends).
• Conduct research and data analysis to support product enhancements, operational improvements, and executive decision-making.
• Ensure accuracy and consistency of customer and cardholder data across all systems of record; work with IT and vendors to correct discrepancies.
• Monitor and reconcile data feeds from processors, networks, and internal systems to ensure alignment and data integrity.
• Maintain and document reporting processes to support consistency, audit readiness, and compliance.
• Benchmark portfolio performance against industry peers and offer meaningful insights.
• Prepare presentations, summaries, and recommendations for management based on analysis and research findings.
• Support data collection and presentation for quality analysis of department functions and portfolio performance.
• Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations.
• Support vendor and card network reporting requirements.
• Performs other duties as assigned.
• Participates in proactive team efforts to achieve departmental and company goals. Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

• A minimum of one year of relevant experience is preferred, which may include internships, academic projects, or other preparatory experiences.
• A high school degree or equivalent.
• Ability to use databases, spreadsheet and word processing software to summarize data and maintain records with accuracy.
• Advanced Excel familiarity. Strong mathematical, technical and analytical skills with keen attention to detail.
• Effectively communicate with internal and external customers via verbal and written correspondence. Attention to detail and the ability to analyze customer issues, answer questions, suggest solutions, and provide counsel.

• Physical:
  Can bend, sit, and stand to perform mostly sedentary work, with minimal physical effort and occasional lifting up to 10 lbs. Must be capable of climbing/descending stairs in an emergency. Must be able to operate routine office equipment and work on a computer for extended periods as needed. May require extended hours or travel off site.
• Mental & Emotional:
  Ability to work independently or in a team, handle multiple priorities, and maintain discretion with confidential matters. Must communicate clearly and professionally with diverse stakeholders and maintain high levels of customer service.

Cap Fed is an equal opportunity employer.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Banking

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