Tour Guide - University of Kansas

Overview

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LEGENDS & ASM GLOBAL – Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions—from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues including stadiums, arenas, convention centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners.

Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Join us to make legends happen!

Global Sales – A true partnership on every level. Legends forges with each team, stadium, athletic director, and owner we serve to strengthen sales and partnership results as a team effort. Our sales experts work with your management and staff to create solutions and programs fully customized to your needs and goals, delving to understand your values, market, and target audience to drive your organization forward.

Kansas Athletics and Legends, a global premium experiences company, have announced a comprehensive, long-term partnership focused on reimagining the fan experience as part of the renovation of Allen Fieldhouse and the transformation of David Booth Kansas Memorial Stadium. Allen Fieldhouse will undergo renovations including upgraded fan experience amenities and expanded premium hospitality spaces. David Booth Kansas Memorial Stadium is part of a transformational multi-use development to create a north gateway entrance to the University of Kansas campus.

Legends will work with Kansas Athletics to optimize revenue generation and curate experiences for Jayhawk fans. Legends will oversee premium product development, pricing, and sales as part of the projects, as well as manage premium seating, ticket sales, annual fund donations, marketing strategy, and business intelligence for all ticketed sporting events.

To serve the high volume of visitors, service of the highest standard is required daily through each employee in the tour department. The role of a Tour Guide is to effectively provide information about the venue in an entertaining, engaging, and informative way.

• Be knowledgeable about all parts of the stadium on the tour route and in the script.
• Greet guests as they enter assigned areas.
• Facilitate a group through the stadium in a safe and effective way.
• Provide facts and historical information about the city, visible landmarks, features of interest, and answer questions.
• Maintain a professional image and pleasant demeanor at all times.
• Provide a high level of customer service, resolving issues and referring to a Supervisor as necessary to ensure a pleasant experience.
• Create and prepare specified tour material as needed.
• Work with fellow team members to monitor the tour route effectively.
• Ensure the safety of guests while waiting, on tour, or in assigned areas.

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Have relevant customer service experience.
• Must have excellent interpersonal skills.
• Ability to demonstrate a positive and team-oriented attitude.
• Must be comfortable serving visitors of all backgrounds and ages.
• Must be willing to be flexible with schedule and daily assignments.
• Ability to stand for long periods of time and walk long distances.
• Non-traditional hours (Nights, Weekends & Holidays as necessary).

$15.00 Per hour

Location: On Site – Kansas University

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

• Entry level

• Part-time

• Management and Manufacturing

• Entertainment

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Location:

Topeka, KS;
Kansas University area.