Field Service Technician II- KC

Position Title:

Field Service Technician II- KC

Join the Game:
Become a Field Service Technician at AGS! Are you tech‑savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you’re excited about working with cutting‑edge gaming equipment, solving puzzles, and delivering top‑notch customer service, this role is for you!

• Tech‑Savvy Tasks: installing, upgrading, and performing procedures on gaming equipment.
• Maintenance Master: Perform preventative and general maintenance on AGS casino products.
• Report Wizard: Complete paperwork and reports like a protimely, detailed, and accurate.
• Customer Service Champion: Provide best‑in‑the‑business service to our customers internal and external.
• Troubleshooting Superstar: Fix service incidents quickly and efficiently and escape issues when needed.
• Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
• On‑Call Rotation: Be part of a weekly on‑call rotation with your fellow technicians.
• Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high‑energy environments.

• Education: High School diploma or GED.
• License to Drive: A valid driver's license, vehicle insurance.
• Tech
  
  Skills:
  
  You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking.
• Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
• Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
• Flexibility: A sometimes‑changing schedule and the ability to work mornings, nights, weekends, and holidays as needed.
• Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

• Adventure Awaits: Traveling to the different casinos and customers in your territory.
• Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
• Techs Unite: Work with the latest and greatest casino gaming equipment.
• Hands‑On Work: It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real‑time challenges. No desk job here!
• Physical & Work Environment: You’ll be on your feet, walking, standing, and sometimes bending and squatting for long stretches. Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds. Work environments may vary, so get ready for the adventure of working in different settings (sometimes non‑climate‑controlled).

At AGS, we take various factors into account when determining compensation, such as your skills, experience, industry and technical knowledge as well as geographic work location. These factors can lead to variations in base pay. The projected starting salary range is $21–$25 per hour, though the final offer may be outside of this range. We adhere to all local pay regulations and requirements.

As a valued employee, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid time off, a generous 401(k) plan, tuition assistance, and much more.

Note:

All offers are contingent upon successful completion of a background check, drug screen, and human performance evaluation (HPE).

AGS is an equal opportunity employer.