Customer Service - Donor Support Technician

Responsibilities

• Prepare the donor, donor area, and equipment for the pheresis process.
• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness of any reactions the donor may have during or after the pheresis process and notify appropriate staff.
• Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts, alarms, volume variances, and donor adverse events.
• Use the PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alert the Group Leader or Supervisor of any donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper‑immune programs at the center if applicable.
• Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms are available as needed. Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promote safety in all actions.
• Maintain confidentiality of all personnel, donor, and center information.
• May be cross‑trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform other job‑related duties as assigned.

• High school diploma or equivalent required.
• Minimum of three (3) months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
• Must be able to perform basic math calculations.

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

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CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit