Housekeeping Supervisor

Responsibilities

• Comply at all times with Brand standards and OSHA regulations.
• Manage the daily operations of opening and closing of the Housekeeping and Laundry departments.
• Conduct regular inspections of the hotel guestrooms on a daily basis to ensure adherence to cleanliness, maintenance standards and productivity levels are being met and maintained.
• Prepare and monitor VIP rooms, special guests, and requests.
• Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
• Monitors vacant rooms, check out rooms, and stayovers and communicates with the front office pertinent information.
• Maintain a complete and accurate set of logs and room status.
• Responsible for assigning or reassigning room list to room attendants.
• Support and supervise the assignments of houseperson and laundry attendants.
• Issue proper keys to authorized personnel.
• Train on cleanliness standards.
• Lead daily stand‑up and pre‑shift meetings.
• Promote the rules and regulations of the hotel intended for the safety and welfare of guests.
• Be aware and respond to possible situations with guests regarding cleanliness of hotel public areas and guestrooms.
• Monitor quality and cleanliness Brand standards and meet the expectations of the guests on a daily basis.
• Demonstrate knowledge of job‑relevant issues, products, systems, and processes.
• Manage lobby areas, including overall maintenance, daily upkeep, and cleanliness.
• Provide services that are above and beyond for customer satisfaction and retention.
• Ensure associates have supplies, equipment, tools, and uniforms necessary to perform their jobs.
• Serve as a role model to demonstrate appropriate behaviors.
• Carry out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
• Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
• Ensure all associates are safety conscious and trained in safe work practices.
• Ensure associates exceed service and cleanliness standards.
• Foster open channels of communication between all employees.
• Follow all additional duties as assigned by management.

• Understand the mission, vision, and goals of the hotel.
• Bi‑lingual in Spanish and English to effectively communicate.
• Strong computer skills and proficient in Microsoft Office.
• Strong leadership skills and the ability to apply them in a dynamic environment.
• Establish goals and objectives for the department.
• Well organized, focused, and complete all work assigned.
• Work cohesively with co‑workers and all departments as part of a team.
• Build morale and promote positive employee engagement.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
• Ability to communicate verbally with guests, management, and co‑workers.
• Ability to effectively present information to associates, management, guests, and the public in one‑on‑one and group situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to understand guest service needs.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.

Education:

High School diploma or GED equivalence

Experience:

Minimum 1 year’s experience in housekeeping leadership or Inspector/ress role.

Additional:
Will be required to work flexible scheduled shifts based on business needs.

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to…