Support Operations Associate

Join to apply for the Support Operations Associate I role at .

Johnson County, KS – Salary: $70,000.00–$80,000.00.

Do you have a passion for providing exceptional customer service and solving complex problems? Do you enjoy troubleshooting technology? If you answered yes, we are looking for you to join our  contact center.

In this role, you will provide phone‑based technical support for our dealers by helping them ensure devices in end user’s homes and businesses are functioning properly. Prior technical knowledge is not required; technical curiosity and a willingness to learn are key to success. Candidates without prior technical support experience are strongly encouraged to apply.

• Provide exceptional phone‑based customer support regarding  products and services.
• Develop logical, persistent troubleshooting steps to remedy any technical concerns and find solutions.
• Demonstrate a positive, proactive problem‑solving attitude while delivering excellent customer service.
• Share knowledge within the team via documentation, ongoing training, and lab exercises.
• Collaborate with teammates to ensure continuous improvements in quality and service.
• Enjoy a fast‑paced environment that promotes learning and fun.
• Perform other duties as assigned.

• Strong customer service orientation and disposition.
• Interest in technology; prior experience not required.
• Ability to manage multiple technical channels simultaneously while remaining attentive to the customer.
• Demonstrated logical thinking and problem‑solving skills.
• Strong technical aptitude and computer skills (Web‑based applications, Mobile applications, Excel, Word).
• Excellent written and verbal communication. Fluency in Spanish, French, or Portuguese is a plus.
• Self‑starter capable of operating independently within a team environment.
• Bachelor’s degree preferred.

• Hybrid position requiring in‑person work at our Lawrence, KS office.

promotes a fun, inclusive culture with frequent social events, casual dress code, and opportunities to collaborate with high‑achieving colleagues. New hires receive early responsibility for bringing new technologies to market.

is a leading cloud‑based platform for smart security and the Internet of Things, serving over 7.6 million home and business owners. We innovate in AI, video analytics, facial recognition, machine learning, energy analytics, and more.

• Competitive pay and benefits: subsidized medical plan options, HSA with generous company contribution, 401(k) with employer match, paid holidays, wellness time, vacation increasing with tenure.
• Paid maternity and bonding leave, company‑paid disability and life insurance, FSAs, well‑being resources and activities.
• Casual dress work environment.

is an Equal Opportunity Employer. In connection with your application, we collect and use personal information for hiring and compliance purposes. By submitting your application, you acknowledge that we may retain some of your personal data for internal recruitment system management and compliance with labor laws and regulations following our employment decision.

does not accept resumes from recruiters or employment agencies for this position. If you are interested in working with , please email rec