Onsite IT Technician

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As the Onsite IT Technician
, you will provide customer focused personal computing support for all hardware and software products for local users or users visiting their respective plant location. You will also work closely with the NA Server, Cyber and Network Teams to provide limited Operations Technology support to all NA plants when needed. In this position, you will report directly to the IT Infrastructure Manager and collaborate with a regional Infrastructure team.

This position must be able to understand and problem-solve in complex situations using a wide variety of internal and external resources. This position may be required to be available after hours and on weekends.

The Onsite IT Technician will be responsible for the conception, implementation and operation of local IT solutions on a functional level, as well as enhancements of the existing local environment. This position assists in planning and implementation of Infrastructure IT projects and optimizes the working environment for the users.

We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Lawrence, KS to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area.

• Conception and optimization of the existing local server, storage, client and network environment
• Planning, installation operation and maintenance of Microsoft Windows and Linux / Unix server systems
• Administration and maintenance of local File- and Print-Services, Lync Enterprise, SharePoint 2010, Remote Desktop Services
• Work closely with all other Global IT Infrastructure Teams and the IT Global Infrastructure Service Provider Teams
• Monitoring of servers, network and security entry systems and environments
• Administration of local VMWare Server virtualization environments and storage systems
• Simplification and optimization of the working environment for mobile users
• Supporting service requests and troubleshooting within the 1st and 2nd level support
• Execution of analysis for the client requirements, developing of concepts and designing of IT architecture on bases of ICL´s strategy
• Work according to ICL and ITIL standards, creating the documentation for implementation and updates in the local infrastructure services as described in the Change Management process; while completing the configuration and initial technical testing of the Change Requests approved
• Support the Global Help Desk and Training team in coordinating and creating user manuals for new and updated services
• Support the Global Help Desk in the 1st level support, analyzing the Events, Incidents, Problems, Request, Access and Changes
• Support the NA Server, Cyber and Network Teams to provide IT/OT infrastructure, applications and security assistance where applicable
• Troubleshoot and solve problems with desktop PCs, laptops, network issues and printers
  Maintain documentation and procedural changes to local Infrastructure environment

• High School Diploma or GED required
• 5 years of IT experience with a minimum of 3 years of general IT operational experience
• Experience supporting Microsoft Office 365
• Experience with VMWare Systems, configuration and staging
• Service Ticketing System experience
• Understanding of IT infrastructure and security architectures
• Knowledge and expertise working with Microsoft Client/Server operational systems and applications
• Ha…