Early Careers Specialist

Job Title:

Client Success Specialist

Location:

Lawrence, NY (Full-Time, In-Office; Fridays remote optional)

26-32 per hour (DOE)

Waste Solution Services (WSS) helps multifamily and commercial portfolios lower and stabilize waste spend. we sit between clients and haulers to audit invoices, optimize contracts, right-size service, centralize billing, and manage service issues. We are seeking a highly accountable, operationally driven Client Success Specialist to own and manage a portfolio of client accounts within a fast-paced waste brokerage environment. This role is built on an account ownership model, where you will be responsible for client outcomes from issue identification through resolution, while maintaining a high standard of communication, urgency, and accountability.

• Own a defined portfolio of client accounts, with full responsibility for account performance and client satisfaction
• Act as the primary contact and trusted advisor for all account needs.
• Monitor account health to identify growth opportunities and retention risks.
• Analyze trends to implement preventative solutions and service efficiencies.
• Coordinate with internal teams and vendors to expedite service delivery.
• Assist in resolving service failures, missed pickups, and operational breakdowns.
• Maintain accurate and clear documentation of account activity, issues, and resolutions.
• Provide clear, consistent updates to clients throughout the lifecycle of issues and projects.
• 1-3+ years of experience in account management, operations, or service delivery roles
• ~ Experience in waste management, environmental services, logistics, or a related field is a plus