Bakery​/Deli Clerk

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Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

Essential Job Functions:

• Prepare bakery and deli items according to customer requests using proper equipment.
• Offer product samples to help customers discover new items or inquire about products.
• Inform customers of bakery and/or deli specials.
• Provide customers with ordered products, ensuring correct portion sizes to prevent shrink.
• Recommend deli or bakery items to customers to meet their needs.
• Use bakery equipment such as refrigerators, freezers, slicers, and ovens following company guidelines.
• Prepare foods according to temperature logs and cooking instructions.
• Measure, prepare, and mix ingredients per recipes using appropriate utensils and equipment.
• Properly package, label, and inventory ingredients and merchandise.
• Check product quality, review 'sell by' dates, and take necessary actions.
• Use kitchen equipment like stoves, scales, fryers, steamers, and robots properly.
• Label, stock, and inventory department merchandise.
• Report discrepancies in product ordering or shipping to the manager.
• Understand store layout and locate products for customers.
• Stay updated on current and upcoming promotions and ads.
• Maintain knowledge of products and respond to customer questions with suggestions.
• Monitor inventory conditions and note discrepancies.
• Ensure proper temperature maintenance in cases and coolers with logs.
• Create a welcoming environment for customers and promote trust among staff.
• Adhere to all food safety and safety procedures, reporting unsafe conditions or accidents.
• Inspect equipment regularly and notify management of repairs needed.
• Work cooperatively in a high-paced environment and manage conflicts professionally.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform all essential functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills
• Basic math knowledge
• Ability to obtain a food handler's permit upon employment

Desired Previous Job Experience:

• Customer Service skills
• Bakery or Deli experience is helpful
• Retail experience

About Us

Based in Hutchinson, Kansas, Dillons merged with The Kroger Company in 1983. We serve customers in over 60 stores across Kansas. As part of Kroger, we aim to bring diverse teams together to feed the human spirit, creating positive experiences for customers, communities, and employees. We value caring, purpose-driven individuals eager to learn and grow. Whether seeking part-time work or a new career, apply today to join our Dillons family!