Bakery Cake Designer

Bakery Cake Designer at Hy-Vee, Inc. – Join to apply.

Job Title

Bakery Cake Designer

Department

Bakery

FLSA

Non-Exempt

General Function

Responsible for decorating bakery items and assisting customers with bakery orders by telephone and in person. Provide courteous, friendly, efficient customer service.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable to:
District Store Director, Store Manager, Assistant Managers (Perishables, Store Operations, Health Wellness Home), and Bakery Department Manager. No positions report to this role.

Primary Duties And Responsibilities

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Attempts to learn customers’ names and address them by name when possible.
• Assists customers by escorting them to products, securing items out of reach, loading/unloading heavy items, and performing other tasks to enhance the shopping experience.
• Answers the telephone promptly; provides friendly service and takes product orders.
• Takes customer orders at the bakery counter.
• Works with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Checks orders for the day, sets up a timeline, and creates a production schedule.
• Decorates bakery items in a timely manner.
• Stays current on new designs and trends.
• Ensures departmental standards are met.
• Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.
• Orders and tracks supplies for the decorating area.
• Delivers product and sets up wedding cakes on site outside the store.
• Communicates with bakery manager regarding displays, weekly ads, and special needs daily.
• Checks product dates, pulls cases, and lists items to fill or replace.
• Develops bakery orders for bakers daily (orders cakes, sizes, etc.).
• Tracks daily retail production and identifies tasks with co‑workers.
• Operates as a lead worker with part‑time employees, instructing and reviewing work.
• Participates in employee cross‑training.
• Understands and practices proper sanitation procedures; keeps work area clean and neat.
• Adheres to company policies and store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties And Responsibilities

• Wraps all product as necessary.
• Assists in other areas of the store as needed.
• Performs other job‑related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to solve practical problems with limited standardization and interpret instructions.
• Good arithmetic calculations involving fractions, decimals, percentages.
• Ability to file, post, mail materials; copy data from records; interview for basic information; guide people and provide direction.

Education And Experience

High school or equivalent; six months or less of similar or related work experience.

Physical Requirements

• Exert up to 100 lbs occasionally; up to 50 lbs frequently; up to 10 lbs constantly.
• Visual requirements: vision from less than 20 inches to more than 20 feet, with or without correction; color vision; depth perception; field of vision.
• Perform: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, repetitive motions.

Working Conditions

Store environment with significant pressure to meet deadlines and handle multiple priorities. Exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes, temperature extremes.

Equipment Used to Perform Job

Standard tools and equipment in a bakery – mixers, ovens, turntables, tips, bas, airbrush telephone copy cake machine, intercom system.

Contacts

Daily contact with the general public taking orders. Weekly contact with suppliers/vendors.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre‑employment drug screen.

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