Student Support Case Manager

The Student Support Case Manager is a position within Student Support and Case Management (SSCM), a department within Student Affairs. The Case Manager works with complex student situations that have impacted the student's ability to successfully function in the University community, or when the student has been disruptive to the community and requires significant behavioral changes to remain in or return to the University.

This position is highly collaborative and plays an active role in non-clinical student case management developing and implementing both long and short-term response plans. Examples of concerns include; but, are not limited to, physical and mental health, student safety, personal crisis, basic needs insecurity, and integration into campus life. The Case Manager does not provide therapy; rather, the Case Manager will help facilitate a student's access to, and appropriate utilization of, University and/or community services while coaching students toward appropriate self-care, self-management, autonomy, and self-advocacy.

This position reports directly to the Director of Student Support and Case Management (SSCM) and works collaboratively with other staff members within SSCM and Student Affairs, as well as other on- and off-campus colleagues and partners.

Student Affairs houses the University's student services organizations, which provide services and programs designed to assist students in achieving their academic and personal goals. Student Affairs coordinates the development of these services and programs and serves as an advocate for students across the University community.

90% Case Management and Administration

• Meet with students to assess concerns/well-being and develop action plans to empower students to address current and on-going needs.
• To ensure continuity of care, coordinate and track referrals to internal units such as Student Access Center, Counseling and Psychological Services, Watkins Health Services, Housing and Residence Life, Student Conduct and Community Standards, etc.
• Coordinate student transitions from KU services to external, community providers (e.g. psychiatric/psychological treatment services, alcohol and drug treatment services, etc.)
• Assist in student academic planning through collaborative relationships with Student Access Center, Jayhawk Academic Advising, and/or academic units. This could include assisting with student planning for missed academic work, adjusting an academic course load, helping with decision-making related to withdrawal, in completes, and successful return.
• Maintain a system of follow up for students who have been referred to campus or community resources, including providing services to encourage compliance with recommendations and care plans.
• Maintain accurate case management records in Maxient.
• Assist with absence notifications to faculty for students needing to be away from classes due to illness, hospitalization, family emergency, etc.

5% Outreach

• Assist with the development of outreach efforts to expand awareness for Student Support and Case Management, the Support and Care Referral Team, and outreach directed toward encouraging appropriate, positive student behavior.
• Represent Student Support and Case Management at university and community events, as assigned, which may include giving presentations to campus and community groups.
• Serve on University-wide and Student Affairs committees and task forces, as needed.

5% Other duties as assigned.

This position requires a formal degree in the cited discipline area(s) to ensure that candidates have advanced knowledge, analytical skills and professional…