Legal Print and Document Services Specialist

Description Legal Senior Onsite Service Specialist

$20.95 - $27.07 per hour

Provides direct hands-on support within a legal office environment. Performs a variety of office support tasks that may include one or more of the following areas of responsibility: copy, production, and scanning services; fax; mail and shipping; records support; direct floor support; hospitality assistance; conference room setup and scheduling; receptionist backup; and light facilities support.

The Senior Legal Onsite Service Specialist must possess strong presentation skills, professional etiquette, and exceptional customer service skills to effectively communicate with senior-level attorneys, partners, clients, opposing counsel, vendors, staff, and other stakeholders.

This position reports directly to a Site Manager, Site Supervisor, or Assistant Site Manager.

Possesses the legal background necessary to understand client matter workflow, including:

• Chargebacks to the firm and/or clients for work, supplies, labor hours, and services.
• Familiarity with legal technologies and software, including document management systems and cost recovery/chargeback systems (e.g., Copitrak, Equitrac).
• Familiarity with legal records management processes.
• Knowledge of legal documents and processes, including:
  • Closing binders
  • Depositions
  • Transcripts
  • Briefs
  • Addendums
  • Filings
  • Discovery
  • Judgments
  • Court systems and filing procedures
• Assists with scheduling equipment, labor, and supplies for off-site trials.

• Provides professional-level support to executive-level end users, including legal assistants, firm administration, project managers, paralegals, associates, and partners.
• Produces jobs and projects accurately while meeting required deadlines. Assignments may require composure and professionalism under short turnaround times.
• Operates office equipment, including:
  • High-volume copy machines
  • Fax machines
  • Postage meters
  • Personal computers
• Utilizes production equipment such as:
  • Paper cutters
  • Hole drillers
  • Bindery equipment
  • Joggers
  • Tape machines
  • Stackers
  • Electric staplers
• Handles confidential and time-sensitive documents.
• Provides high-quality and accurate reproduction, scanning, and project support services.
• Responds to customer inquiries, including coordinating and estimating project completion times.
• Provides embedded support to specific floors or integrated practice groups.
• Assists in coordinating projects that will be completed off-site.
• Maintains billing logs and assists in calculating charges for work performed.
• Maintains logs and records used for:
  • Tracking
  • Management reporting
  • Inventory control
  • Supply ordering
• Distributes incoming mail, packages, office supplies, and fax transmissions to designated delivery locations.
• Delivers completed reproduction work to designated delivery areas, including locations outside of the customer’s office when required.
• Performs pickups and deliveries that may require travel between offices or other locations.
• Handles shipping and receiving responsibilities for materials and packages.
• Performs filing duties in conjunction with customer requests, including document purging and archiving.
• Performs scanning, file conversion, file naming, and file encryption.
• Performs FTP (File Transfer Protocol) transfers between computers and files for printing.
• Manages TOC (Table of Contents) creation and maintenance for electronic files.
• Performs OCR (Optical Character Recognition) processing to support keyword search functionality.
• Formats files for printing using Microsoft Office Suite and Adobe Acrobat Pro.
• Conducts daily quality checks on convenience copiers to ensure proper operation.
• Responds to copier issues and clears paper jams as needed.
• Maintains daily meter readings and…