Process Improvement Manager, Global Logistics & Customs

Process Improvement Manager, Global Logistics & Customs

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Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Responsible for identifying, leading, and executing strategic initiatives aimed at enhancing operational efficiency, compliance, and service performance within customs and logistics operations. This role focuses on optimizing cross-border trade processes, reducing lead times, improving cost-efficiency, and ensuring full compliance with international trade regulations.

By leveraging data-driven analysis, lean methodologies, and deep expertise in customs procedures and global logistics, the manager will drive continuous improvement across the supply chain, foster collaboration with internal and external stakeholders, and support the organization’s goals for operational excellence and regulatory integrity.

• Accountable for end-to-end process transformation across Logistics and Customs.
• Strategic Leadership of continuous improvement initiatives that align with our organizational goals.
• Work strategically with other regions to align strategic processes and goals.
• Shaping the direction of departments in line with our business goals.
• Working cross functionally to ensure that Logistics/Customs Teams have a full understanding of the goals of the business – both short and long term.
• Spearhead cross-functional project teams to achieve identified process improvement goals, ensuring alignment with organizational priorities and timelines.
• Ensuring that the Logistics Team processes allow them to work in an agile manner.
• Record and communicate changes to processes, ensuring transparency and that all relevant parties are kept informed of updates.
• Lead global projects focused on optimizing logistics, transportation, and customs clearance processes.
• Identify and drive continuous improvement initiatives using Lean, Six Sigma, or other methodologies.
• Analyze supply chain performance metrics to uncover process gaps, risks, or inefficiencies and address these.
• Partner with global logistics providers, customs brokers, and internal teams to streamline international trade operations.
• Collaborate with IT and digital transformation teams to enhance trade compliance systems, automation, and data visibility.
• Develop and deliver training programs to ensure internal stakeholders understand trade requirements and process improvements.
• Create standardized global SOPs and governance models for logistics activities.
• Identify potential risks within projects, proactively developing and executing mitigation strategies to minimize disruptions to business operations.
• Other duties as assigned.

• 8+ years of global experience in logistics, international trade, and customs compliance.
• 5+ years’ experience as a Process Improvement Manager or similar role, certification in Project Management and knowledge of Lean, Six Sigma (Green or Black Belt), or Kaizen preferred.
• In-depth knowledge of customs regulations, HS classification, import/export documentation, Incoterms, and free trade agreements.
• Excellent project management, analytical, and stakeholder engagement skills.
• Ability to work across cultures and time zones in a fast-paced, matrixed organization; able to work independently and build strong working relationships.
• Degree in Supply Chain Management, International Business, Logistics, or a related field, preferred.
• Experience with global ERP systems (D365, o9), preferred.
• Systems orientated, proactive, detail-oriented; ability to handle multiple priorities is essential.
• Advanced computer skills in Microsoft Office (Word and Excel). Experience with data analysis tools and statistical software an advantage.
• Strong…