Routing Coordinator

Job Summary

Routing Coordinator at New Balance will work closely with Customers and Account Services to communicate shipments and ensure they meet customer requirements. Responsibilities include coordinating freight pickups, organizing and maintaining customer routing guides, and maintaining proper shipping documents to promote efficient shipping of products.

Monday - Friday 7:30 a.m.

- 4:00 p.m.

Lawrence, MA Distribution Center Only Pay Range: $19.40 - $24.25 - $29.10 hourly (actual base pay varying based on relevant experience, time in role, internal equity, geographic location and more).

• 40% employee discount on New Balance products (in-store and online)
• Robust benefits tailored to various lifestyles and life stages
• Lifestyle Benefit Program – reimbursement for eligible wellness and lifestyle activities
• Pay‑for‑Performance program and company bonus eligibility
• 401(k) Retirement Plan – 100% match up to 5% of contributions, fully vested
• Tuition Reimbursement
• Discounts on cellular services, travel, entertainment, consumer goods, and more
• Other temporary and part‑time associate benefits as applicable

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values, and foster a culture in which every associate feels welcomed and respected.

Works closely with Customers and Account Services to communicate shipments and ensure they meet customer requirements. The Routing Coordinator will also coordinate freight pickups, organize, and maintain customer routing guides and maintain the proper shipping documents to promote efficient shipping of products.

• Coordinates freight pick‑ups.
• Calls freight companies for appointments.
• Arranges shipping details with NB customer’s web‑based logistic systems.
• Maintains routing guides through Matrix updates.
• Keeps routing guide current by adding changes as they occur to NB Customer Matrices.
• Organizes shipment documentation.
• Ensures proper bills of lading are generated and accurate per the customer Matrix.
• Ensures all international documents are accurate and coordinated with NB Logistics.
• Connects with Account Services and Account managers to provide feedback on customer carrier performance.
• Works directly with distribution teams to facilitate improvements in on‑time shipping metrics.
• Leads data‑driven analysis, reporting, and communication of DC and Customer shipping performance and makes recommendations for how New Balance should address them.
• Investigates status of pending shipments and provides updates to stakeholders.
• Coordinates wave management with local DC teams.
• Performs duties of Distribution Associates as required.
• Other duties as assigned.

• High School diploma or equivalent required.
• Experience analyzing data and translating observations from data sources into insights is a plus.
• Prior experience with customer service strongly preferred.
• Strong analytical skills with the ability to identify and resolve routing discrepancies.
• Demonstrated knowledge of commonly used concepts, practices, and procedures within the distribution process.
• Fluent spoken and written English; ability to match numbers/letters.
• Strong verbal and written skills with appropriate demeanor, proper grammar/spelling, and respectful tone to communicate clearly and effectively; professional phone demeanor.
• Intermediate computer skills in Microsoft Office (Word and Excel), WMS and email.
• Strong organizational, communication and interpersonal skills; detail oriented.
• Attention to detail, learning mindset and collaborative mindset/working style; ability to learn and retain processes and procedures in a changing environment.
• Must sit/stand and work on a computer for long periods of time.
• When performing Distribution Associate duties:
• Ability to use RF scanner or WMS workstation.
• Ability to lift and carry 50 lbs on a regular basis.
• Ability to push/pull up to 75 lbs.
• Ability to stand/walk on concrete surface for 10+ hours per day, with regular bending, reaching, and crouching.
• Ability to climb ladders up to 12 feet (where applicable).
• Ability to go up and down stairs and work at a height up to 20 feet on the mezzanine (where applicable).

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.