Guest Service Liaison

Summary

Guest Service Liaison professionals are the face of Riverwalk Innovation District and play a vital role in helping Lupoli Companies establish resident and commercial tenant loyalty, safety, satisfaction, and retention. As Guest Service Liaison, responsibilities include superior customer service to our residents, commercial tenants, visitors, exceptional safety, security support, and personal attention. The Guest Service Liaison will have the ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills.

The ideal candidate will bring positive energy to each conversation, resolve issues quickly, effectively, professionally, and make everyone feel welcome, appreciated, and safe throughout the Riverwalk Innovation District.

• Greet and acknowledge all residents, tenants, and visitors throughout the Riverwalk Innovation District.
• Conduct regular walking tours in all buildings, following designated checkpoints (will be implemented via Silvertrac) to ensure safety, security, and operational standards are maintained throughout the campus.
• Maintain the upkeep of the grounds, including picking up trash and ensuring all common areas are clean and inviting.
• Review access control and cameras frequently and report any suspicious activity in accordance with Lupoli Companies procedures per the direction of management.
• Ensuring to maintain an image that complements Lupoli Companies through both appearance and performance.
• Assist in property inspections when needed per management.
• Prepare all reports/incidents via Silvertrac or email in a complete and accurate manner, ensuring to include any photos and footage when applicable.
• Act as a point of contact for inquiries, directions, and general assistance related to the building, its tenants, and available services. This might include directing guests, providing details on building amenities, or helping with navigation within the building complex.
• Act as the initial point of contact for after-hours emergencies reported by commercial tenants (such as leaks, lockouts, or security concerns), promptly investigating, addressing, or escalating findings and issues to the facilities team to facilitate effective resolution.
• Accepting, and handling/logging packages when applicable.

• Must have the ability to read, write, understand, and communicate in English. Bi-lingual fluency (Spanish) is a plus but not a requirement.
• High level of professionalism and personal standard of a positive attitude, behavior, and appearance.
• Must have sensitivity to tenant/visitor needs and the ability to build positive relationships.
• Able to deal with emergencies calmly and effectively.
• Ability to stand and walk for long periods of time and use smartphone device functions.