Office CX Escalations Specialist

Haffner’s is seeking a Customer Experience Escalations Specialist to own escalated retail concerns across stores, fuel stations, and car washes, and to support Heating Operations escalations. You will manage cases from intake to resolution, coordinate with internal partners, and ensure service recovery within policy and safety rules.

This is an in-office role with no remote or hybrid options, requiring strong communication, documentation, and cross-team collaboration.

As a In-Office CX Escalations Specialist, you will play an important part at Energy North Group in Lawrence, MA, United States.

All applications are reviewed carefully by our team.

The position is based in Lawrence, MA, United States.

This opportunity is part of our work in Human Resources, Sales.

The advertised compensation is 28.000 - 40.000.

We aim to respond to suitable candidates as soon as possible.