Benefitfocus Client Relationship Consultant

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.

We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers. Benefitfocus supports millions of consumers through an integrated portfolio of products and services that enable clients to shop, enroll, manage, and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides a single destination for consumers to access and manage their benefits.

Solutions support the administration of medical, dental, voluntary benefits, wellness programs, and more.

The Client Relationship Consultant supports strong, effective client relationships while partnering closely with the Operations team on daily processing, research, questions, and items requiring attention through automated workflow systems. This role typically supports 2-4 clients and serves as a secondary day-to-day client contact, helping ensure consistent service, effective problem resolution, and the use of best practices across assigned clients.

This role is fully remote, with no regular in-office requirement.

• Support relationships for typically 2-4 assigned clients.
• Serve as a secondary point of contact for day-to-day client needs and inquiries.
• Partner closely with Operations on daily processing, research, questions, and items requiring attention through automated workflow systems.
• Promote and help ensure consistent use of best practices across assigned clients.
• Provide backup client coverage to support service continuity.
• Prepare and deliver monthly client reporting.
• Provide support for internal and external audits.
• Research and resolve client issues and service-related concerns.
• Participate in regularly scheduled client calls and on-demand meetings.
• Participate in client service reviews as needed.

• High School Diploma or GED required; bachelor’s degree preferred. High School Diploma/GED +2 years’ experience may be considered in lieu of a bachelor’s degree.
• 2+ years of experience working with retirement plans.
• Proficiency with Microsoft Office, including strong Excel skills.
• Strong organizational, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Strong time management skills.
• Ability to work independently, take initiative, and think proactively.

• Bachelor’s degree.
• Experience supporting multiple client relationships in a retirement plan or financial services environment.