Loan Processing Representative

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Loan Processing Regular Full time Whitney/Remote-MA, US

3 days ago Requisition

Salary Range: $52,000.00 To $62,000.00 Annually

Welcome to Peoples Bank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates.

Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank.

Summary:

The Loan Processing Representative plays a critical role in supporting the Bank's lending operations by onboarding new loan applications received through various channels and ensuring a seamless, compliant, and customer-focused experience throughout the loan process. This position is responsible for reviewing and analyzing loan files for completeness, accuracy, and qualification; gathering and ordering required documentation; preparing disclosures; coordinating with borrowers, loan originators, underwriters, attorneys, and other third-party stakeholders;

and managing a pipeline of loan applications from application through closing. The ideal candidate demonstrates exceptional attention to detail, strong analytical and communication skills, and a commitment to regulatory compliance, while maintaining current knowledge of conventional lending guidelines, federal and state regulations, and Bank policies and procedures. This role requires a customer service mindset, the ability to manage multiple priorities effectively, and a dedication to delivering accurate, timely, and high-quality loan processing support.

Although this role is remote, must be within the same time zone and within 2 hours commuting distance to Holyoke, MA.

Essential Duties and Responsibilities:

• Responsible for onboarding new loan files. Confirms accuracy of loan data and completes an analysis of the loan file to determine if additional documentation is required.
• Reviews new loan files for completeness, accuracy, and qualification
• Works directly with prospective borrowers and advises them of product requirements, pricing, policies, and guidelines.
• Manages their pipeline and serves as the primary contact for all parties and third-party stakeholders throughout the process with ongoing communication.
• Responsible for effectively communicating with loan origination, underwriting staff and external stakeholders (vendors, attorneys, borrowers, etc.) as needed.
• Enhanced attention to detail with communication and analytical skills necessary to complete accurate initial disclosures.
• Maintains up to date knowledge of FHLMC and conventional loan rules. In addition to federal and state regulations.
• Orders all applicable documentation for files (including but not limited to appraisals, verifications, tax transcripts, etc.)
• Responsible for adhering to established procedures and making recommendations for updates on an ongoing basis and assisting with procedure updates and maintenance.
• Reviews HMDA and Mavent reports for accuracy and makes changes as needed.
• Responsible for scheduling closings and preparing closing packages for consumer loans.
• Verifies, all conditions are met and loans meet all regulatory guidelines prior to closing.
• Other related duties as requested.

Education and Experience:

Associate's degree (A.

A.) or equivalent from two-year college OR technical school; OR…