Patient Service Representative; Evenings & Weekends
Job in
Lawrence, Essex County, Massachusetts, 01842, USA
Listing for:
Greater Lawrence Family Health Center
Full Time
position
Listed on 2026-01-12
Job specializations:
-
Healthcare
Healthcare Administration, Medical Receptionist
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly
USD
60000.00
YEAR
Job Description & How to Apply Below
Position: Patient Service Representative (Evenings & Weekends)
HAVERHILL ST
34 HAVERHILL STREET
LAWRENCE, MA 01841, USA
Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking a bilingual (English/Spanish) Patient Service Representative. The Patient Service Representative performs all functions necessary to make patients ready for the clinical part of their visit including the resolution of any insurance or financial issues necessary to ensure coverage for services.
Must be able to don appropriate personal protective equipment (PPE).Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medical assistant when patient has been registered.Answers all incoming calls quickly using the appropriate uniformed script. Confidentiality and customer service are the first priority.Review clinicians schedule in advance for correct demographics and insurance verification. Inform patients of any problems with insurance prior to their appointments.Collect co-pays and issue receipts. Balance receipts against payments collected from patients by the end of shift.Notify appropriate staff of patient’s arrival. Follow cancellation and rescheduling procedures.Resolve all insurance issues to ensure patients have appropriate coverage for services being provided by the Center prior to scheduled appointments.Assist patients with enrollment in all available insurance plans (Mass Health, Commonwealth Care, etc.)Qualifications
Bilingual;
Spanish and EnglishHigh School diploma or GED certificateTraining in a Medical or Administrative fieldExcellent communication skillsAbility to work flexible hours, evenings, and weekend coverageGLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.
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