Bilingual Medical Receptionist - Primary Care

• Work Experience Previous healthcare/ medical office / receptionist experience
• City Lawrence
• State/Province Massachusetts
• Country United States

The Staff Pad is proud to partner witha leading healthcare organization in Lawrence, MA and we are seeking afull-time Receptionist to support a Primary Care and Community Geriatrics practice.

This role is an integral part of the healthcare team and is responsible for providing a welcoming patient experience while supporting the smooth day-to-day operations of the practice.

Schedule:

Full-Time

• Greet and welcome patients, visitors, and business representatives and direct them to the appropriate team member
• Answer incoming calls, respond to routine inquiries, and route calls as appropriate
• Take messages and forward calls to voicemail or the appropriate staff member
• Monitor staff locations to help facilitate smooth communication and clinic operations
• Maintain a clean, organized, and welcoming waiting room
• Support patients experiencing concerns or disruptive behaviors using active listening and de-escalation techniques,escalating issues to the appropriate clinical leadership when necessary
• Provide intake services for new and established patients and direct them to the appropriate healthcare team member
• Assist patients with intake documentation andother required paperwork
• Schedule, coordinate, and manage patient appointments, including recalls and follow-up visits
• Answer routine patient questions and assist patients in accessing appropriate healthcare or community services
• Maintain and update electronic patient records inthe Athena EMR
• Provide clerical and administrative support to the healthcare team, including preparing reports, letters, notices, and scanning documents
• File, organize, and archive patient records toensure information can be located and retrieved efficiently
• Enter and maintain accurate patient information inthe electronic medical record
• Help ensure the smooth operation of the reception and administrative areas
• Identify barriers to providing quality service and proactively communicate potential solutions
• Support patients, colleagues, visitors, and community partners in accessing the information and services they need
• Perform other related duties as assigned

• Fluency in Spanish is required
• Strong customer service and communication skills
• Professional, welcoming, and patient-focused approach
• Strong organizational and time-management skills
• Ability to maintain confidentiality and handle sensitive patient information appropriately
• Ability to work effectively as part of amultidisciplinary healthcare team
• Strong attention to detail and accuracy when handling patient information and documentation
• Ability to remain calm and professional when assisting patients
• Previous healthcare, medical office, or receptionist experience preferred
• Experience with an electronic medical record system, preferably Athena, is a plus

• Full-time position within a collaborative primary care and community geriatrics environment
• Opportunity to work as an integral member of amultidisciplinary healthcare team
• Patient-centered workplace focused on quality careand positive patient experiences
• Supportive environment that values teamwork,communication, and professional growth