Medical Administrative Coordinator – Geriatric Primary Care

The Staff Pad is proud to partner with a leading healthcare organization in Lawrence, MA, to recruit an Geriatric Primary Care Administrative Coordinator to serve as a welcoming first point of contact for patients and caregivers while helping keep daily practice operations running smoothly. In this role, you’ll support scheduling, care coordination, preventive-care follow-up, and accurate documentation, allowing our clinicians to focus on what matters most—providing high-quality, compassionate care to older adults.

Schedule:

Full-Time

• Schedule and confirm wellness visits, follow-ups, home visits, and transition-of-care appointments
• Make reminder calls and send electronic notifications
• Coordinate specialty referrals and help ensure timely appointments
• Assist patients and caregivers with patient portal navigation
• Monitor preventive-care gaps, including screenings and immunizations
• Proactively outreach to patients to help close care gaps
• Track risk-adjustment diagnoses and flag follow-up needs for the clinical team
• Welcome patients, answer calls, and respond to inquiries with professionalism
• Relay messages promptly and support a positive patient experience
• Verify insurance and review intake paperwork
• Administer patient screening questionnaires
• Scan and accurately index labs, consult notes, and hospital or ED reports into the EHR
• Maintain accurate, up-to-date patient records
• Support EMR document management and efficient patient flow
• Coordinate with clinicians, medical assistants, and care coordinators
• Assist with meeting coordination, note-taking, and follow-up tasks
• Provide day-to-day administrative support to keep practice operations running smoothly

• High school diploma or equivalent required
• Medical assistant training or certification preferred
• Previous medical office or healthcare experience required
• Geriatric care experience strongly preferred
• Familiarity with electronic health record (EHR) systems

• Strong organization, accuracy, and follow-through
• Excellent and compassionate communication skills
• Empathy and patience when working with older adults and caregivers
• Understanding of primary care, preventive care, and basic insurance processes or willingness to learn
• Current valid driver’s license
• Spanish-speaking skills are a plus

• A supportive team of clinicians, nurses, medical assistants, and care coordinators
• Respectful, team-oriented environment where your ideas and contributions are valued
• Opportunities to grow professionally and make a meaningful impact on patient care
• Competitive salary and comprehensive health benefits
• Life and disability insurance
• Flexible spending account with annual employer contribution
• Employee assistance program
• Paid time off, sick time, and holiday pay
• 401(k) plan