Biometrics; Fingerprinting Technician – ON CALL
Listed on 2025-10-31
-
IT/Tech
IT Support
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Position Summary:
As an ON-CALL Customer Service Representative (Biometrics Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations.
Description
Position Summary:
As an ON-CALL Customer Service Representative (Biometrics Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations.
This is not a regular Full Time or regular Part-Time position; it is a Casual On-Call position.
- ON-CALL employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for substitute coverage as needed at the site.
- All efforts are made to notify On-Call personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of need. Interested candidates must meet this availability.
- In this position, hours are not guaranteed, and employees are on an “as needed” basis so a steady income stream cannot be guaranteed.
- The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income, and for those who still want to be active in a work environment without a committed schedule.
- Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
- Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
- Provide front-line customer service as representatives of Hei Tech Services, our partner Amentum and on behalf of the United States Government.
- This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.
Requirements
Skills and Abilities
Required:
- Must be able to obtain and maintain a government-issued suitability clearance.
- Must be able to speak and write in English.
- Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks
- Ability to hold and grasp applicants’ hands to obtain quality fingerprints
- Ability to work in a high-paced environment with the public
- Ability to type and use basic computer skills
- Successful completion of the biometrics training and certification within 60 days
Minimum Education And Experience Required
- High School Diploma or equivalent
- Demonstrated experience in customer service
Desired Skills
Ability to speak a foreign language
Seniority level
- Seniority level
Entry level
- Employment type
Full-time
- Job function Other
- Industries
IT System Data Services
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