Digital Workplace Engineer

Targeted Salary Range: $135,000 to $165,000

Reports To: Senior Manager, Service Desk & End User Experience

Department: Information Security & Infrastructure Operations

Nova Biomedical is a global leader in advanced analytical and diagnostic technologies supporting healthcare, biotechnology, and life sciences organizations worldwide. Nova relies on secure, reliable, and scalable technology capabilities to support employees, manufacturing operations, research and development, commercial teams, and corporate functions across a global environment.

The Digital Workplace Experience Engineer is a senior individual contributor responsible for engineering the workflows, platform integrations, automation patterns, and experience capabilities that reduce employee technology friction and remove repetitive human work from service operations.

This is not a senior help desk or escalation role. The position is accountable for redesigning how employee technology services are delivered across identity, endpoint, collaboration, onboarding, device lifecycle, software fulfillment, and workplace services. Complex exceptions may be handled when engineering judgment is required, but the expected result is a reusable pattern, automated workflow, platform correction, or control improvement rather than a single resolved case.

The role supports Project Aurora by engineering the Service Desk & End User Experience function into an orchestration layer within Platform Engineering. It supports Project Catalyst by converting validated recurring signals into durable remediation, process redesign, standardization, and automation. It advances Project Zero by increasing zero-touch fulfillment, automation-led resolution, proactive remediation, and human-by-exception operations.

Engineer scalable employee technology services that prevent avoidable demand, automate repeatable work, orchestrate cross-platform workflows, improve experience by design, and allow Nova to grow without proportional increases in manual service effort.

This role is designed around capability ownership and measurable business outcomes rather than individual service requests. It connects employee technology services across systems, teams, providers, approvals, controls, and lifecycle events.

The role redesigns work so employees and service teams can focus on complex exceptions, experience improvement, and engineering decisions while automation and intelligent tools support fulfillment, routing, remediation, validation, evidence collection, and recurring operational tasks.

• Remove repetitive fulfillment, triage, remediation, evidence, and coordination activities through automation or process elimination.
• Reduce service demand by correcting root causes, recurring platform conditions, and ineffective workflow designs.
• Improve employee readiness by reducing handoffs, delays, and exceptions across onboarding, access, device, software, and workplace services.
• Establish consistent global execution through standard patterns, shared platforms, explicit controls, and measurable outcomes.
• Enable human-by-exception operations so people can focus on ambiguity, high-impact exceptions, experience problems, and engineering improvements.
• Support operational scalability through reusable platforms and automation rather than proportional increases in manual service capacity.

• Employee Service Workflow Engineering & Orchestration
• Digital Workplace Experience Engineering
• Employee Lifecycle Automation
• Automation Reliability & Governance
• Cross-Platform Service Design & Integration

• Design end-to-end employee technology workflows that connect service intake, policy, identity, endpoint, collaboration, software, asset, logistics, approval, and notification capabilities.
• Establish reusable workflow and orchestration patterns across systems, teams, providers, approvals, and employee lifecycle events.
• Partner with Identity, Endpoint, Infrastructure, Network, Cybersecurity, Applications, Human Resources, Procurement, and external providers to establish reusable integration and handoff patterns.
• Design human-in-the-loop and exception-handling patterns that define when automation proceeds, pauses, escalates, validates, or requires approval.

• Improve endpoint and workplace experiences through proactive detection, automated correction, configuration improvements, experience…