Routing Coordinator

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Work Schedule: Monday - Friday 7:30 a.m.

- 4:00 p.m.

• 40% employee discount on New Balance products (in-store and online)
• Robust benefits tailored to various lifestyles and life stages
• Lifestyle Benefit Program – reimbursement for eligible wellness and lifestyle activities
• Pay-for-Performance program and company bonus eligibility
• 401(k) Retirement Plan – 100% match up to 5% of contributions, fully vested
• Tuition Reimbursement
• Discounts on cellular services, travel, entertainment, consumer goods, and more

The Routing Coordinator works closely with Customers and Account Services to communicate shipments and ensure they meet customer requirements. The Coordinator also coordinates freight pickups, organizes, and maintains customer routing guides and the proper shipping documents to promote efficient shipping of products.

• Coordinates freight pick-ups
• Calls freight companies for appointments
• Arranges shipping details with NB customer web-based logistic systems
• Maintains routing guide through Matrix updates
• Organizes shipment documentation
• Ensures proper bills of lading are generated and accurate per the customer Matrix
• Ensures all International documents are accurate and coordinated with NB Logistics
• Connects with Account Services and Account managers to provide feedback on customer carrier performance
• Works directly with distribution teams to facilitate improvements in on-time shipping metrics
• Leads data-driven analysis, reporting, and communication of DC and Customer shipping performance and makes recommendations for improvement
• Investigates status of pending shipments and provides updates to stakeholders
• Coordinates wave management with local DC teams
• Performs duties of Distribution Associates as required
• Other duties as assigned

• High School diploma or equivalent required.
• Experience analyzing data and translating observations from data sources into insights a plus.
• Prior experience with customer service strongly preferred.
• Strong analytical skills with the ability to identify and resolve routing discrepancies.
• Demonstrated knowledge of commonly used concepts, practices, and procedures within the distribution process.
• Demonstrated ability to read, write, and speak English fluently; ability to match numbers/letters.
• Strong verbal and written skills utilizing appropriate demeanor, proper grammar/spelling, and respectful tone to communicate clearly and effectively; professional phone demeanor.
• Intermediate computer skills in Microsoft Office (Word and Excel), WMS and email.
• Strong organizational, communication and interpersonal skills; detail oriented.
• Attention to detail, learning mindset and collaborative mindset/working style. Ability to learn and retain processes and procedures in a changing environment.
• Suitability to sit/stand and work on a computer for long periods of time.
• Capability to use RF scanner or WMS workstation.
• Able to lift and carry 50 lbs. on a regular basis.
• Able to push/pull up to 75 lbs.
• Able to stand/walk on concrete surface for 10+ hours per day, with regular bending, reaching, and crouching.
• Able to climb ladders up to 12 feet (where applicable).
• Able to go up and down stairs and work at a height up to 20 feet on the mezzanine (where applicable).

Lawrence, MA Distribution Center Only

Pay Range: $19.40 - $24.25 - $29.10 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401(k). We also proudly offer a slate of more nontraditional perks –…