General Manager, Distribution Services

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

The Distribution General Manager is the driving force behind our Distribution Center operations, leading with purpose, shaping culture, and inspiring excellence. This role oversees all distribution services for New Balance across footwear, apparel, and accessories, serving wholesale, retail, and eCommerce channels. You'll champion continuous improvement, optimize processes, and empower associates to deliver world‑class service. Through strategic planning and operational execution, you'll ensure efficiency, productivity, and alignment with New Balance values and leadership competencies.

• Lead with Impact: Directly manage 3+ department leaders (maintenance, returns, receiving, fulfillment) and foster a high‑performance, engaged team culture.
• Drive Operational Excellence: Develop and achieve operational budgets, conduct quarterly forecasts, and ensure accurate monthly reconciliations.
• Optimize Service & Systems: Oversee service requirements for Distribution, Customer Care, and Website Managers, including drop shipping, packaging, labeling, and WMS/system enhancements.
• Analyze & Improve: Monitor operational trends and obligations, ensuring processes meet evolving business needs.
• Collaborate Across Functions: Partner with Consumer Care, Website Managers, and Buyers to balance cost and service for exceptional customer experiences.
• Set Standards & KPIs: Establish and review KPIs to optimize quality, production, and staffing.
• Plan & Adapt: Review status reports, adjust schedules, and align resources to meet divisional objectives.
• Champion Safety & Compliance: Maintain rigorous standards for processes, safety, and service documentation.
• Elevate Talent: Conduct timely performance reviews, quarterly round tables, and 1:1 meetings to foster associate growth.
• Develop Future Leaders: Identify training needs, create career paths, and implement succession plans to reward and challenge employees.
• Build Culture: Communicate goals clearly, promote morale, and deliver regular feedback to drive engagement and accountability.
• Lead People Decisions: Interview, hire, and manage terminations in partnership with HR, ensuring alignment with company policies.

• Bachelor's degree or equivalent experience (8-10 years in distribution leadership).
• Expertise in routing and transportation for large wholesale accounts.
• Strong analytical, problem‑solving, and budgeting skills.
• Proven ability to lead, develop, and inspire supervisors and teams.
• Exceptional communication skills – verbal, written, and interpersonal.
• Highly organized, detail‑oriented, and adaptable to rapid change.
• Deep knowledge of distribution systems and WMS.
• Ability to manage and motivate a structured workforce in collaboration with HR.
• Occasional travel required.

Lawrence, MA Distribution Center Only Pay Range: $ - $ - $ Annual (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally.

You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work‑life…