Child Care-Regional Manager

The Regional Manager contributes to implementing high-quality programs for infants, toddlers, and preschool. They are responsible for supervising multiple centers in a designated group. The Regional Operations Manager will provide leadership to all staff with direct leadership and coaching from Executive Directors. The Regional Operations Manager actively participates in various cross-company projects and initiatives that advance the Company's mission and strategic plan goals.

Salary Range: $90,000 to $110,000 per year for Qualified Candidates
- Must be MA EEC Director II Qualified

This position qualifies for an annual bonus plan based on qualitative and quantitative metrics.

Responsibilities

• Ensure and enforce all child-to-teacher state-mandated ratio compliances.
• Ensure and enforce all state-mandated safety and education regulations.
• Ensure and enforce all company policies and procedures per employee and family handbooks.
• Convey and display mastery of licensure regulations, including the ability to prepare a school for licensure visits, communicate with licensors, and adapt to changing regulations.
• Confirm monthly fire drills are completed as directed by policy and regulation.
• Safeguard that personnel costs are within the budgeted percentage of revenue, ensuring that licensure guidelines and company quality standards are met and maintained.
• Attend and contribute to bi-weekly Leadership team meetings and annual strategic planning summits.
• Spearhead and participate in special projects, i.e., Family Handbook and monthly KPI reporting.
• Continuously review, refine, and update operational policies.
• Allocates resources appropriately in the face of competing demands.
• Create a culture of mutual respect and caring.

Operations, including but not limited to Quality Control and Health and Safety of Schools

• Administer Company's 360 Quality Audit to measure and provide feedback on school quality three times per year and ensure all licensing reports and requirements are complete.
• Review all school Cleaning checklist.
• Review all school Facilities checklist.
• Confirm all inspections, i.e., building, health and safety, fire, etc., are current.
• Proactively schedule administrator connection time, ensuring that Executive Directors have an opportunity to express desires and concerns and have access to your time.
• Serve as a primary customer service representative for issues escalated beyond Executive Director.
• Perform oversite of the day-to-day business operations of the schools as needed.
• Ensure that classroom supplies and materials are replenished as needed.
• Lead and work with a team on the licensing, furnishing, opening, hiring, and training of new staff for school growth both organically and through acquisition.
• Ensure that anti-bias and anti-racism practices are evident throughout the school.
• Support school ratio as needed.

Financial Management, including, but not limited to

• Supervise regional and school budgets, supporting Executive Directors in producing and adhering to projections and budgets and in meeting EBITDA and revenue goals.
• Effectively manage and oversee each school budget with each respective ED.
• Processes for meeting financial plans.
• Attend monthly budget projection meetings with team members from finance, sales, and recruiting.
• Disperse and review monthly financials of the specified region with EDs and follow up with the finance team as needed.
• Participate in yearly budget planning meetings with members of the finance and ED at each school.
• Hold EDs accountable for Labor, EBITDA, and Revenue targets.
• Complete monthly administrative Expense Report.
• Track and complete monthly mileage reports within your region.
• Maintain and approve EDs' operational procurement, i.e., facilities, school equipment, and school supplies.

Sales and Recruitment tasks, including but not limited to

• Support all regional and school marketing outreach, enrollment, and staffing.
• Attend school-level enrollment meetings as needed.
• Attend school-level recruiting meetings as needed.
• Work collaboratively with the Director of Sales and Marketing to ensure schools are meeting enrollment targets.
• Conduct weekly enrollment calls with the team to review each school's performance.
• Master all platforms such as CRM, Pro Care, and Lever to support enrollment and hiring efforts.
• Work with the marketing team on social media needs for specific posting on sites.

Family and Employee Retention

• Develop and sustain staff succession plan, ensuring that candidates for ED are continuing their development.
• Complete and review annual performance appraisal with Executive Directors.
• Engage high-performing EDs in preparation for DO responsibilities.
• Support the annual retention goals of the Company.
• Develop and implement a comprehensive and complete onboarding schedule for newly hired EDs.
• Proactively reach out to enrolled families to gather feedback and give support as needed.
• Implement family and staff surveys and follow up on results and action plans.

Model and Foster Outstanding Leadership

• Plan and conduct monthly ED…