Claims Manager

Job Summary

The Claims Manager oversees the full lifecycle of claims management—including intake, investigation, resolution, and reporting—for workers’ compensation, general liability, and auto claims. This role is critical in protecting the organization’s assets and ensuring compliance with internal policies and external regulations.

• Serve as the primary liaison with insurance carriers, TPAs, legal counsel, and internal stakeholders.
• Manage and store all claim documentation in the company’s record management system.
• Evaluate incidents for claim reporting and seek additional information to assess potential exposure.
• Guide team members on documentation, reporting, and evidence preservation.
• Coordinate with TPAs, adjusters, brokers, and defense counsel to provide necessary documentation.
• Administer and resolve small in-house claims and obtain necessary releases.
• Prepare and submit monthly claims reviews, KPIs, and cost run reports.
• Maintain the OSHA 300 Log and collaborate with Safety staff.
• Approve reserves and settlements within authority limits.
• Analyze data to identify risk trends and recommend mitigation strategies.
• Support insurance program renewals and captive operations, including invoice processing and actuarial reporting.
• Oversee the certificate of insurance (COI) process and issue certificates as needed.

• Maintain accurate and up-to-date documentation for all claims.
• Prepare periodic reports and dashboards for senior leadership.
• Lead internal audits and support external audits related to claims.
• Collaborate cross-functionally with HR, Safety, and Operations to support return-to-work programs and incident prevention.
• Design and implement policies and procedures to minimize risk and liability.

• Bachelor’s degree required (preferably in Business, Finance, or Risk Management).
• 5+ years of relevant experience in claims/insurance administration, with at least 1 year in direct claims adjusting.
• Strong knowledge of commercial liability, property, and auto claims.
• Familiarity with claims handling and reserving best practices.
• Claims certifications such as AIC, ARM, or CPCU preferred.
• Excellent verbal and written communication skills.
• Ability to work independently and assess complex investigations.
• Experience with insurance program administration and captive operations is a plus.
• Knowledge of state EPA regulations is advantageous.
• Strong interpersonal skills to maintain effective relationships with internal teams and external partners.

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing, walking, and moving about the office to attend meetings or retrieve documents.
• Ability to lift up to 15 pounds occasionally (e.g., for file boxes or office supplies).
• Manual dexterity required to operate standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• Visual acuity to read and produce detailed documents and reports.

Salary: $113,000 to $125,000 annually.

Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety. As a prominent wholesale fuel distributor in New England, we manage 72 gas stations, convenience stores, car washes, and food service locations. Our brand operates across Massachusetts, New Hampshire, and Maine, offering heating oil, propane, HVAC services, and more to 45,000 customers. We prioritize integrity and safety, building relationships and consistently doing the right thing.

Haffner’s is committed to equal employment opportunity and providing reasonable accommodations to those with physical and/or mental disabilities. We value and encourage diversity and do not discriminate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by federal, state, or local law.

Haffner’s is committed to providing a safe work environment for all employees.