Portfolio Manager- Lawrence, MA

Overview

Compensation $50,000.00 - $60,000.00/year

Job Description

• Great Base Pay
• Paid training
• Free company uniform

The following programs are available to help support you as a LAZ employee,
free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.

Additional Benefits:

• 401(k) with Employer Match

LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, “parking is our industry, but people are our passion”. Our mission is to “create opportunities for our employees and value for our clients.” When it comes to parking, we’re the experts!

LAZ Hospitality silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.

The Portfolio Manager supports the Director of Operations or General Manager with complete oversight of the financial, operational, safety and service-related success within their portfolio of hotels. The Portfolio Manager position does not directly manage operations for any one specific hotel, but supports a team of Area Managers, Hospitality Managers, etc., in achieving the above goals.

• Responsible for the financial, operational, safety and service success at their portfolio.
• Managing, planning, scheduling, training, and directing the activities of the portfolio management team.
• Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Additional duties as assigned.

• Ensure daily stand up meetings and resume meetings scheduled by client are attended by either Area Managers, Hospitality Managers or Assistant Hospitality Managers.
• Ensure LAZ internal stand up meetings (Pre-Shifts) are held each shift through Hospitality Managers, Assistant Hospitality Managers, Supervisors, or Shift Leads.
• Assist with the management and development of the Hotel Portfolio team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
• Identify high potential employees to support the organization’s continued growth, both within your region and outside.
• Actively participate in the recruiting and onboarding process for prospective.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Any and all safety concerns are reported to the Hospitality Manager for review and suggestions on how to improve safety at your hotel.

• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
• Responsible for planning and executing plan for the opening of new locations within their assigned portfolio.
• Assist the region with business development proposals and presentations, as needed.
• Prepare, review, and submit parking agreements within the market to the DOO/General Manager for completion.

• Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
• Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
• Responsible for payroll processing; ensuring sign off on…