Client Concierge, General Practice

Location:

Lawrence, Massachusetts

Schedule:

Full-Time | Monday–Friday

Compensation: $21–$23/hour based on experience and skillset

Bulger Veterinary Hospital is hiring a full-time Client Concierge to join our General Practice team in Lawrence, Massachusetts. This role is ideal for a compassionate, organized client service professional who enjoys helping pets and the people who love them while supporting a collaborative veterinary team.

As a Client Concierge at Bulger, you’ll be the first point of contact for clients throughout their visit while partnering closely with doctors, Veterinary Technicians, and clinical teams to deliver an exceptional hospital experience.

• $21–$23/hour based on experience and skillset

• Continuing Education & Uniform Allowance + Free Vet Bloom access (RACE-approved CE)
• CVT/LVT/RVT license reimbursement
• RECOVER Training for advanced CPR skills
• Veterinary Technician Education Sponsor ships + VTNE reimbursement + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• Generous PTO + Paid Holidays
• Employee Referral Bonuses + Employee Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options:
  Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

In this role, you’ll be the first point of contact for clients throughout their visit—helping create a smooth, welcoming experience while partnering closely with doctors and clinical teams to support exceptional patient care. If you enjoy working with people, staying organized in a fast-paced environment, and being part of a collaborative veterinary team, we’d love to meet you.

• Monday, Tuesday, Thursday, Friday: 7:00 AM – 2:00 PM
• Wednesday: 7:00 AM – 3:00 PM

• Welcome clients and pets while providing a warm, personalized experience throughout their visit
• Serve as a primary point of contact for General Practice clients from arrival through discharge
• Coordinate appointments including consultations, rechecks, procedures, and drop-offs
• Support multi-department scheduling when needed
• Admit and discharge patients while maintaining accurate client and patient records
• Communicate with clients regarding appointments, treatment updates, estimates, follow-up care, and next steps
• Review upcoming appointments to ensure records and documentation are complete before the visit
• Process payments, invoices, estimates, and assist with billing-related questions
• Coordinate with doctors and hospital departments to ensure a seamless client and patient experience
• Address client questions and concerns with professionalism, compassion, and excellent customer service

• Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, Medical Receptionist, Medical Secretary, or in a customer-facing healthcare role preferred
• Strong communication and client service skills
• Ability to multitask and stay organized in a busy veterinary hospital setting
• Comfortable handling scheduling, medical records, and financial transactions with accuracy
• Professional, compassionate, and team-oriented approach
• Strong attention to detail and follow-through
• Fluent English speaking and reading skills required

Bulger Veterinary Hospital is a multi-specialty and emergency veterinary hospital serving pets and families throughout Massachusetts and southern New Hampshire. Our hospital offers advanced diagnostics, specialty medicine, surgery, emergency and critical…