Bilingual Family Support Service Navigator & Case Manager

Bilingual Family Support Service Navigator & Case Manager

Join to apply for the Bilingual Family Support Service Navigator & Case Manager role at Waystone HHS
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This position offers a competitive base pay of $21.50/hr to $24.00/hr compensation is full‑time, 40 hours per week, with benefit eligibility from the date of hire.

Lawrence, MA with travel within the Merrimack Valley region for community events and meetings.

Core business hours:
Monday – Friday, 9:00 a.m. – 5:00 p.m. Flexibility is required to meet family needs, including one evening per week and occasional Saturdays.

• Provide essential information and referrals to families seeking support at the Family Support Center.
• Facilitate support groups, trainings, and social and recreational events.
• Partner with families to develop comprehensive Family Support Plans, identifying social, educational, and recreational opportunities, and coordinating referrals and resources for community inclusion.
• Assist families with planning and utilizing flexible funding under DDS guidelines and Waystone policies, including preparation and approval of required documentation.
• Lead recreational, training, and support group opportunities offered by the Family Support Center.
• Maintain accurate, up‑to‑date individual records in the database.

• Bachelor’s Degree in Human Services or related field with a minimum of 2 years’ experience.
• OR Associate’s Degree with a minimum of 4 years’ experience in Human Services, case management, or social work.
• Fluency in Spanish and English is required.
• Extensive knowledge of local community services and resources for individuals with intellectual and developmental disabilities and autism spectrum disorder.
• Passion for working with diverse families, especially those facing social and economic challenges such as substance use disorder or housing instability.
• Strong written and verbal communication skills focused on positive outcomes.
• Proficiency with computer applications, including Outlook, Word, Excel, and virtual platforms.

• Health, Dental, and Vision insurance, eligible to enroll on the first day.
• Comprehensive Wellness program.
• Flexible Spending Accounts.
• Retirement Savings Plan (401(k)/Roth) with employer match.
• 2 weeks vacation.
• 12 Holidays.
• 3 Personal Days.
• 9 Sick days.
• DEIB Committee with monthly speaker series/events.
• Ongoing professional development with opportunities for CEU’s.
• Employee Appreciation Events.
• Room for growth within Waystone.
• Tuition reimbursement.
• Employee referral bonuses.
• Employee of the month bonus.

Seniority level: Entry level

Waystone Health & Human Services is a 501(c)(3) nonprofit organization supporting individuals with intellectual, developmental, and physical disabilities, acquired brain injuries, and mental health diagnoses. We serve over 1,700 people annually in the Merrimack Valley, Greater Lowell, North Shore, and southern New Hampshire. Our mission is to partner with diverse people across their personal, work, and life journeys.

Waystone Health and Human Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.