Human Services Coordinator , Children Youth & Families Essex North Site Office

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Job Description
- Human Services Coordinator I, Children Youth & Families Essex North Site Office (260006ZC)

Job Description

Description

The Department of Mental Health (DMH) is seeking qualified professionals for the position of Child/Adolescent Human Services Coordinator to promote services that are clinically appropriate , least restrictive and delivered close to home. The services are designed to be strength-based, recovery-oriented and culturally/linguistically competent.

The selected candidate advocates for client’s rights with all community providers, agencies, families, court systems, employers, and significant others in order to ensure that client’s rights are recognized and respected.

This position is fulltime 37.5 hours per week, days off are Saturday/Sunday.

• Aids consumers in obtaining needed services to enable clients to live in the least restrictive setting possible.
• Completes comprehensive client assessments to determine service needs.
• Develops an Individual Service Plan (ISP) by including family members and providers in order to access and coordinate services to assure continuity of care.
• Implements, monitors and modifies the ISP through periodic reviews with the client and providers in order to monitor progress and assure compliance.
• Maintains each consumer record with all necessary documentation to ensure that a complete and up to date record of services is available at all times; generates statistical and billing information in a timely manner.
• Establishes and maintains supportive relationships with clients and families/guardians through meetings and telephone contact to increase coping skills and to identify and secure acceptable services.
• Develops and maintains working relationships with community and other state agencies, school departments and treatment providers in order to identify unmet needs and to effectively access a comprehensive range of services for consumers.
• Assists clients to identify and overcome barriers to living with family members/guardians and accesses flexible, wrap around services when appropriate.
• Advocates for the client by obtaining services and entitlements in addition to facilitating communication and negotiations with agencies.
• Provides outreach to clients by telephone contact, home visits or letter for the purpose of ongoing assessment, supportive counseling and continuity of care.
• Updates professional skills by attending in-service education programs to improve the quality of care to clients.
• Assists clients in obtaining services by transporting clients when necessary to assure linkage to services and entitlements.

Contributes to the development of an ongoing resource file so that new community programs/services are identified and shared with team members.

• Demonstrated knowledge of psychosocial problems of those with mental/emotional disorders and the types and symptoms.
• Knowledge of the principles, practices, and techniques of counseling.
• Familiarity with the types of programs and services available to individuals living with mental illness.
• General understanding of interviewing techniques.

Knowledge of methods of general report writing with the ability to assess case management process and results.

• Strong and effective interpersonal skills, including the ability to listen well, relate to others and demonstrate sensitivity and respect for individuals.
• Demonstrated commitment to serving a diverse population with cultural competence and sensitivity, as well as the ability to work with a wide range of constituencies with diplomacy and tact.

Proficiency in Microsoft Office…