Community Support Navigator

|| VOAMASS gives members of the community who need help the most the services, support, and self-esteem they need to create a fresh start. At VOAMASS, our dedicated teams are committed to serving the whole person.

As a Community Support Navigator
, you’ll provide community-based case management, care coordination, and recovery support to individuals experiencing mental health and substance use challenges, homelessness, housing instability, or justice involvement. Supporting VOAMASS Community Support Programs and the Essex Medication Re-Entry Grant Expansion (EMRGE2), you’ll connect individuals to behavioral health treatment, recovery services, housing, employment, healthcare, and other essential resources.

You’ll also provide specialized re-entry support to individuals transitioning from Essex County correctional facilities, developing individualized re-entry plans and coordinating services before and after release. Working with correctional staff, clinicians, program leadership, and community partners, you’ll help reduce barriers to care, promote recovery and independence, and support successful community reintegration.

• Maintain a mixed caseload of individuals enrolled in Community Support Programs, including a caseload of up to 30-40 participants transitioning from Essex County correctional facilities into the community.
• Provide intensive, individualized case management, care coordination, and community-based support services to individuals experiencing mental health, substance use, co-occurring disorders, homelessness, housing instability, and justice involvement.
• Engage with incarcerated individuals prior to release to assess needs, identify barriers, establish individualized goals, and develop comprehensive re-entry and transition plans to support successful community reintegration.
• Provide ongoing post-release case management and follow-up services to participants for up to six months following release, assisting individuals in achieving identified goals, overcoming barriers, and maintaining engagement in treatment, recovery, and community support services.
• Conduct screenings, assessments, and ongoing evaluations of individuals served, including assisting with diagnostic evaluations and demonstrating proficiency in administering required assessment tools such as ORAS, CAAPE-5, and MSDP following appropriate training.
• Develop, implement, and regularly update individualized Wellness Plans, re-entry plans, and service goals in collaboration with individuals served, ensuring plans address identified needs across multiple life domains, including behavioral health, recovery, housing, employment, education, healthcare, and independent living.
• Assist individuals with accessing and coordinating services and community resources, including primary care, mental health treatment, substance use treatment, Medication-Assisted Treatment (MAT), recovery support services, housing assistance, employment and workforce development opportunities, transportation, public benefits, and other identified social supports.
• Establish and maintain collaborative working relationships with correctional facilities, probation and parole departments, courts, community providers, and other criminal justice partners to support coordinated re-entry planning and continuity of care for justice-involved individuals.
• Provide flexible, mobile, community-based services by meeting individuals where they are, including correctional facilities, VOAMASS offices, residential programs, community locations, courts, housing appointments, and other appropriate settings. Telehealth…