Veteran Directed Care; VDC) Coordinator

Northeast Independent Living Program (NILP) is a consumer-controlled, community-based nonprofit organization dedicated to empowering individuals with disabilities to live independently and participate fully in their communities. NILP provides advocacy, independent living services, housing supports, transition services, employment programs, and community-based resources throughout Northeastern Massachusetts.

The Veteran Directed Care (VDC) Coordinator assists veterans participating in the Veteran Directed Care Program in developing and managing self-directed long-term services and supports that promote independent living. The position exercises independent judgment in coordinating services, identifying resources, and supporting participants in achieving their independent living goals. The Coordinator provides information, referral, advocacy, and coordination services and supports veterans in exercising choice, control, self-determination, and dignity of risk in managing their services, budgets, and personal goals.

The position works collaboratively with veterans, the Department of Veterans Affairs, community providers, and internal staff to ensure participants receive the resources and support necessary to live successfully in their communities.

• Conduct outreach, intake, assessment, and referral activities for individuals participating in the Veteran Directed Care (VDC) Program.
• Develop, maintain, and monitor referral tracking systems and participant records to ensure timely service delivery and compliance with program requirements.
• Assist veterans in developing and implementing person-centered, self-directed service plans that promote independent living, consumer choice, and community integration.
• Coordinate communication and service delivery among veterans, family members, Veterans Affairs representatives, community providers, administrative staff, and other stakeholders.
• Conduct quarterly home visits and ongoing follow-up to assess participant progress, address concerns, and ensure services and supports meet identified needs.
• Regularly travel throughout the service area to conduct home visits, attend meetings, provide outreach, and coordinate services with veterans, community providers, and Veterans Affairs representatives.
• Provide information, education, and guidance regarding Veteran Directed Care program requirements, consumer rights, community resources, and available services.
• Maintain current knowledge of Veterans Affairs programs, long-term services and supports (LTSS), independent living practices, and community-based resources.
• Advocate for consumer choice, self-determination, dignity of risk, and access to appropriate community-based supports and services.
• Monitor participant progress toward identified goals and ensure compliance with organizational and program standards.
• Gather information from consumers, family members, service providers, and community partners to support effective service planning and coordination.
• Complete required documentation, maintain electronic case records, prepare reports, and ensure timely and accurate data entry.
• Establish and maintain effective working relationships with consumers, coworkers, community partners, Veterans Affairs personnel, and referral sources.
• Utilize Microsoft 365 applications, electronic case management systems, databases, and other technology to support service delivery and program operations.
• Participate in professional development, continuing education, and training opportunities to maintain knowledge and enhance job performance.
• Represent NILP at community meetings, outreach activities, and public events to increase awareness of the Veteran Directed Care Program and available veteran resources.
• Serve as an internal resource regarding veteran services, community resources, and program requirements.
• Perform other duties and special projects as assigned.

• Bachelor's Degree in Human Services, Social Work, Psychology, Rehabilitation Services, Healthcare Administration, or a related field. Equivalent lived experience as a person with a disability may be substituted for educational requirements.
• Minimum three (3) years of experience in human services, disability services, care coordination, case management, independent living services, or a related field. Equivalent lived experience as a person with a disability or veteran may be considered.
• Ability to independently travel throughout the service area to perform the essential…