Field Technician

Field Technician (Lawrenceburg, KY) EG021

Job Description

Cable technicians work in homes and businesses to install and repair telecommunications cables, such as phone lines, internet cables or cable television. They often work directly with the customer, and customer service is a significant part of this job, as is the technical know‑how to use diagnostic equipment and tools to service telecommunications equipment. Technicians must perform quality control inspections on installations.

A good driving record with limited tickets is required, as well as the ability to use a 28’ ladder (up to 75 lbs), availability to work early or late hours, and the ability to maintain safe driving practices at all times while driving a company‑owned vehicle.

• Service and trouble‑shoot cable products.
• Complete work orders and obtain proper signatures for accurate billing.
• Ensure all installation work meets quality standards.
• Report to dispatch according to company procedures.
• Assist with work overflow.
• Follow all company policies and procedures.
• Adhere to safety policy.
• Perform installation work as required.
• Conduct quality control inspections.
• Help with training when needed.
• Drive the company vehicle.
• Install HSD/Cable/Phone service as per work order.
• Communicate with supervisors and customers.
• Manage time effectively and meet scheduled time frames.

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form, and solve problems involving several concrete variables in standardized situations.
• Define problems, collect data, establish facts, and draw valid conclusions. Interpret technical instructions in mathematical or diagram form and handle abstract and concrete variables.
• Perform basic arithmetic operations using units of American money, weight, volume, and distance.
• Read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; present information in one‑on‑one and small group situations to customers, clients, and other employees.

• Ability to stand, walk, sit, use hands to handle or feel, reach with hands and arms, climb and balance, stoop, kneel, crouch and crawl, lift up to 75 lbs, maintain safety expectations, and drive a covered vehicle.
• Safe driving record.
• Technical skills – assess own strengths and weaknesses; pursue training and development opportunities; continuously build knowledge and skills; share expertise with others.
• Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs; solicit feedback; meet commitments.
• Interpersonal skills – focus on solving conflict; maintain confidentiality; listen without interrupting; keep emotions under control; remain open to new ideas.
• Written communication – write clearly; edit for spelling and grammar; vary style to meet needs; present numerical data effectively; read and interpret written information.
• Teamwork – balance team and individual responsibilities; exhibit objectivity and openness; give and welcome feedback; build positive team spirit; prioritize team success; support others.
• Ethics – treat people with respect; keep commitments; inspire trust; work with integrity; uphold organizational values.
• Organizational support – follow policies and procedures; complete tasks correctly and on time.
• Judgment – make sound decisions; explain reasoning; involve appropriate people.
• Professionalism – approach others tactfully; react well under pressure; treat others with respect; accept responsibility; follow through on commitments.
• Quality – demonstrate accuracy and thoroughness; seek improvement; apply feedback; monitor own work.
• Quantity – meet productivity standards; complete work in a timely manner; strive to increase productivity.
• Safety and security – observe procedures; determine appropriate actions; report unsafe conditions; use equipment properly.
• Attendance/Punctuality – consistently at work and on time; cover responsibilities when absent; arrive on time to meetings.
• Dependability – follow instructions; respond to management; keep commitments; commit to long hours when needed; notify appropriate personnel with alternate plans.

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories and complies with all applicable federal, state, and local laws respecting consideration of unemployment status in hiring decisions.

Entry level

Full‑time

Engineering and Information Technology

Telecommunications