Collections Specilaist

Location:

Lawrenceville, GA
- Sever Rd
- Cust. installations

How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for a Collection Specialist Associate in Lawrenceville GA!

We are looking for you!

• Monday
  - Friday,
  no weekend work!
• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer a 14-week paid child birth benefit to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment

The Collections Specialist is responsible for communicating with customers to collect on past due accounts.

• Monitor and manage assigned accounts.
• Contact customers on past due accounts via phone or email in a fast paced, goal oriented environment.
  
  - Provide customer service regarding account and collection issues. Assist customers with account reconciliation questions and discrepancies as needed.
• Contact customer and resolve short payments/ remittance questions. Communicate closely with Cash applications team.
• Process customer refunds.
• Review and process account adjustments, credit memos and small balance write-offs.
• Accountable for reducing delinquency for assigned accounts.
• Review and release and/or hold customer orders based on account status (credit limit, past due invoices, etc), Work with Sales Dept to ensure that accounts are managed efficiently.
• Establish and maintain effective and cooperative working relationships with all other Depts (Sales, Billing, Shipping, Contracts).
• Must maintain collection percentages, AR over 60 days and bad debt levels as required by management. Must meet or exceed established goals.
• Must maintain collection percentages, AR over 60 days and bad debt levels as required by management. Must meet or exceed established goals. ther duties deemed appropriate and assigned by management.

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Are you a MATCH?

• At least 5 years of commercial collection experience
• An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.
• The successful candidate must have a strong "customer service" mindset and the ability to use collaborative and non adversarial approaches in achieving diverse goals.

• Good organizational and people skills. The ability to work and navigate within a complex organization.
• Strong verbal and written communication and customer service skills and a quality mindset.
• The ability to adapt to a rapidly-changing environment and understand/utilize new technologies and tools.

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We care about and support our Airgas Families. This is evidence not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition…